Chelsea Bollenbacher
Swanton,OH
Summary
Resourceful and self-directed Activities Coordinator assists with developing and organizing resources to offer high-quality activities designed to meet physical, mental and psycho-social well-being of residents in assisted living community. Demonstrates competence in conducting therapeutic activities for individuals and groups. Stimulates interest of elderly and disabled residents with enthusiasm and compassion to set measurable participation goals within plan of care. Also a well-qualified scheduling professional with good team management skills and motivational approach.
Overview
8
8
years of professional experience
Work History
Scheduling Manager
Fairwood Chiropractic & Physical Therapy
2022.05 - Current
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Provided regular reporting on key performance indicators related to scheduling efficiency and adherence rates.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Organized files developed spreadsheets and scanned documents for Fairwood
- Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination.
Front Desk Manager
Brodava Salon
2019.10 - 2023.09
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Attended staff meetings and brought issues to attention of upper management.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Photographer
Off The Rail Photography
2019.01 - Current
- Started my own Company amid COVID in 2019.
- Manage and maintain my personal schedule with my clients.
- Deliver finished product within a timely fashion
- Market and Promote my company on multiple social media platforms and word of mouth
Network Marketer
Kannaway
2017.01 - 2019.01
- Improved client retention rates by maintaining regular contact with existing customers to ensure satisfaction and address any issues proactively.
- Updated customer database and generated lists and counts for direct marketing projects.
- Cultivated a positive team culture by fostering open communication channels, celebrating successes, and encouraging peer-to-peer learning.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Activities Coordinator
Heritage Corner Health Care
2016.05 - 2017.05
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Facilitated communication between participants and their families, ensuring consistent updates on involvement levels and achievements within the program.
- Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
- Monitored budget and expenditures, keeping facility within budget.
- Drove the Heritage van to allow residents to go on outings when the weather permited
Education
Bachelor of Arts - Hospitality Administration And Management
Mercyhurst University
Erie05.2024
High School Diploma -
Otsego High School
Tontogany, OH05.2010
Skills
- Technical Support
- Decision-Making
- Hospitality service expertise
- Listening Skills
- Check-in and Check-out Procedures
- Reception expertise
- Customer service expertise
- Leadership Qualities
- Documentation And Reporting
- Computer Skills
- Employee Training
Timeline
Scheduling Manager
Fairwood Chiropractic & Physical Therapy
2022.05 - Current
Front Desk Manager
Brodava Salon
2019.10 - 2023.09
Photographer
Off The Rail Photography
2019.01 - Current
Network Marketer
Kannaway
2017.01 - 2019.01
Activities Coordinator
Heritage Corner Health Care
2016.05 - 2017.05
Bachelor of Arts - Hospitality Administration And Management
Mercyhurst University
High School Diploma -
Otsego High School
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