Chelsea Bond
Gilbert,LA
Summary
Accomplished Business Analyst with a proven track record at Mississippi Farm Bureau Insurance, enhancing operational productivity by over 30% through expert data analysis and project management. Excelled in developing solutions that streamlined processes, improved customer satisfaction, and facilitated effective team collaboration. Skilled in requirements gathering and user acceptance testing, coupled with strong communication abilities, leading to significant business improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Analyst
Southern Farm Bureau Casualty Insurance
02.2023 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Business Analyst
Mississippi Farm Bureau Insurance
07.2022 - 02.2023
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
Customer Service Representative
Mississippi Farm Bureau Insurance
01.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Franklin Parish Farm Bureau
04.2015 - 01.2021
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
BBA - Insurance And Risk Management
University of Louisiana At Monroe
Monroe, LASkills
- Data Analysis
- Requirements Gathering
- Microsoft Office Suite
- Project Management
- Quality Assurance
- Test case scenarios
- Product Development
- User Acceptance Testing
Certification
- CPCU - Chartered Property Casualty Underwriter
Timeline
Business Analyst
Southern Farm Bureau Casualty Insurance
02.2023 - Current
Business Analyst
Mississippi Farm Bureau Insurance
07.2022 - 02.2023
Customer Service Representative
Mississippi Farm Bureau Insurance
01.2021 - 07.2022
Customer Service Representative
Franklin Parish Farm Bureau
04.2015 - 01.2021
BBA - Insurance And Risk Management
University of Louisiana At Monroe
- CPCU - Chartered Property Casualty Underwriter
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