Chelsea Bonnell
Utica,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Bartender
Legends Detroit
Detroit, MI
07.2023 - Current
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Greeted frequent visitors by name and explained new promotions.
- Monitored bar inventory and promptly restocked low items before depletion.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Bartender
Players Detroit
Detroit, MI
01.2023 - 07.2023
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Effectively multitasked within fast-paced environment.
Bartender
Coliseum Detroit
Detroit, MI
09.2021 - 01.2022
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Waitress
Royalty House
Warren , MI
07.2021 - 11.2021
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Increased sales of high margin menu items through effective upselling.
Secretary
World Beverage Systems
Madison Heights, MI
07.2013 - 02.2020
- Coordinated communications, including taking calls, responding to emails and interfacing with clients.
- Completed supply orders and maintained appropriate levels of office supplies.
- Created agendas, meeting notes and other documents to enhance collaborative process.
- Maintained organized filing system of paper and electronic documents.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Wrote professional business correspondence to maintain strong line of communications.
- Maintained professional network of potential clients and business opportunities.
- Created and finalized quotes to complete deals between company, vendors and customers.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Achieved company growth for several consecutive years through market expansion and sales.
Emergency Medical Technician
Medstar Ambulance
Mt Clemens, MI
10.2017 - 11.2019
- Documented calls in reports detailing incident type and course of treatment.
- Remained level-headed and proactive during emergency situations.
- Observed and assessed incident scenes upon arrival to determine level of safety for first responders.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Operated emergency vehicles with caution to keep patients, public and first responders safe.
- Demonstrated dedication to providing quality care through continued training and education.
- Managed care in field and in-transit, including performing standard testing and administering necessary medication.
- Transported patients from accident scenes to hospitals in emergency vehicles.
Education
Some College (No Degree) - General Studies
Macomb Community College
Warren, MICertification - Emergency Medical Technician
Dorsey School EMT
Madison Heights, MI05.2016
Skills
- Critical thinking
- Problem resolution
- Reliable and trustworthy
- Customer service
- Microsoft Office
- Team management
- Product and service knowledge
- Relationship selling
Timeline
Bartender
Legends Detroit
07.2023 - Current
Bartender
Players Detroit
01.2023 - 07.2023
Bartender
Coliseum Detroit
09.2021 - 01.2022
Waitress
Royalty House
07.2021 - 11.2021
Emergency Medical Technician
Medstar Ambulance
10.2017 - 11.2019
Secretary
World Beverage Systems
07.2013 - 02.2020
Some College (No Degree) - General Studies
Macomb Community College
Certification - Emergency Medical Technician
Dorsey School EMT
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