Chelsea Borgelt-Sisneros
Customer Service Representative/ Call Center Representative
La Center,WA
Summary
Bring Dynamic, energetic, and career oriented professional qualities to a highly driven and relaxed atmosphere. Organized, self-disciplined and quick learning capabilities, along with extensive phone customer service experience where there's a proven history of success.
Overview
5
5
years of professional experience
Work History
Independent Business Owner
TwinMomOfBoth
11.2022 - Current
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Create Designs for products.(Tshirts, cups, sweatshirts, home decor)
- Printed designs for products, then pressed them on ordered product.
- Answer Customer emails regarding different styles and products website has to offer.
- Met shipping goals in allotted time, for customer to receive their product on time.
Independent Contractor
Amazon Flex
10.2022 - Current
- Picked up packages for scheduled route.
- Mastered following each and every delivery instruction, and am very respectful of property and customers packages.
- Chatted with customers with customers to update them on drops offs and delays with packages.
- Inspected load security and checked for damages.
- Minimized company liability and risks to loads by obeying traffic laws.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Independent Contractor
Instacart
09.2022 - Current
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Consulted with customers on food selections and custom order requests.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Loaded and unloaded orders at customer's homes or locations.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Customer Service Representative/Call Center Representative
McCords Vancouver Toyota
10.2018 - 04.2020
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Mastered inbound and outbound call strategies.
- Monitored Personal daily, weekly and monthly sales.
- 110 inbound calls, 50+ outbound calls daily.
- Handled guest questions that demand attention tactfully, promptly and with genuine care for guest concerns.
- Achieved the sales and customer satisfaction objectives set by management.
- Worked effectively with co-workers and management to create maximum synergy, coordination and cooperation.
- Met daily call goals, and exceeded daily appointment setting goals.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Detailed payment options and explained price, receipt and billing details to customers.
Education
High School Diploma -
La Center High School
La Center, WA06.2014
Skills
- Call Triaging
- Coordination
- Customer Service
- POS Systems Expertise
- Multi-Line Telephone Operation
- Active Listening
- Customer Consulting
- Call Center Operations
- Computer Proficiency
- Sales Quota Achievement
- 10-Key
- Typing Proficiency
- Credit Card Payment Processing
- Microsoft Word
Timeline
Independent Business Owner
TwinMomOfBoth
11.2022 - Current
Independent Contractor
Amazon Flex
10.2022 - Current
Independent Contractor
Instacart
09.2022 - Current
Customer Service Representative/Call Center Representative
McCords Vancouver Toyota
10.2018 - 04.2020
High School Diploma -
La Center High School