Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Bowden

Clermont,NJ

Summary

Dynamic professional with extensive experience at Cape Regional Urgent Care, excelling in customer service and appointment scheduling. Proven ability to manage inventory and ensure quality inspections, fostering strong relationships with patients and colleagues. Recognized for effective communication and problem-solving skills, consistently enhancing operational efficiency in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Shipper

Ace Plumbing and Heating
Vineland, NJ
12.2024 - Current
  • Prepared and packaged plumbing supplies for timely shipment to customers.
  • Inspected shipments for accuracy and quality before dispatching to clients.
  • Collaborated with team members to maintain an organized shipping area.
  • Utilized shipping software to create labels and track outgoing orders.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Packaged items securely using appropriate materials such as bubble wrap, foam, paper and tape.
  • Generated labels for shipping containers according to company standards.
  • Coordinated with warehouse staff regarding inventory levels and product availability for shipment orders.

Receptionist/Front Lead

Cape Regional Urgent Care
Cape May Court House, NJ
08.2019 - Current
  • Greeted patients warmly and managed front desk operations efficiently.
  • Answered phone calls and addressed inquiries with professionalism and accuracy.
  • Verified patient information and maintained accurate medical records securely.
  • Processed insurance claims and collected payments from patients promptly.
  • Collaborated with medical staff to ensure smooth daily operations in urgent care.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Assisted with onboarding of new employees by providing orientation information and support.
  • Front lead duties included work comp follow up with employers, attorney requests, and ordering supplies for the office

Receptionist

Cape Regional Health System
Cape May Court House, NJ
06.2018 - 08.2019
  • Experience with scheduling new patient appointments with appropriate follow up visits
  • Schedule specialty appointments for patients of a multi office medical practice and local, full service hospital
  • Schedule and coordinate physical therapy appointments
  • Manage and effectively carry out insurance referrals and pre authorizations regarding special procedures
  • Answer inbound phone calls and direct patients to medical offices and hospital departs as needed
  • Provide excellent, high quality care and respect in all patient interactions from start to finish

Education

Associate Degree - General Studies

Atlantic Cape Community College
Cape May Court House, NJ
01.2011

High School Diploma -

Cape May County Technical High School
Cape May Court House, NJ
01.2007

Skills

  • Inventory management
  • Quality inspection
  • Customer service
  • Team collaboration
  • Insurance processing
  • Appointment scheduling
  • Time management
  • Problem solving
  • Effective communication
  • Relationship building
  • Attention to detail
  • Insurance claim processing
  • Cash handling
  • Multitasking and prioritization
  • Phone etiquette
  • Professional and polished presentation

Timeline

Shipper

Ace Plumbing and Heating
12.2024 - Current

Receptionist/Front Lead

Cape Regional Urgent Care
08.2019 - Current

Receptionist

Cape Regional Health System
06.2018 - 08.2019

Associate Degree - General Studies

Atlantic Cape Community College

High School Diploma -

Cape May County Technical High School

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