Summary
Overview
Work History
Education
Skills
Reference
Timeline
CustomerServiceRepresentative

Chelsea Brady

Customer Service Representative
Johnson City,TN

Summary

Experienced supervisor brings nine years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Successful Customer Service Representative with nine years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Knowledgeable and dedicated customer service professional with extensive experience in airline industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
15
15
years of post-secondary education

Work History

Customer Care Representative

Delta Airlines
Blountville, TN
10.2013 - 01.2021
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Sought ways to improve processes and services provided.
  • Responded proactively and positively to rapid change.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Customer Service Representative

Tri-Cities Airport
Blountville, TN
05.2013 - 01.2021
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

High School Diploma -

Science Hill High School
Johnson City, TN
08.2008 - 05.2023

License - Massage Therpy/Health

Reflections Of Health School of Massage
Johnson City, TN
09.2020 - 04.2021

Skills

    First Call resolution

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Reference

Jonathan Thacker-Airport Manager-423-676-8805

Dj Wade-Airport Supervisor-423-276-4798

Janie Mccabe-Airport Representative-423-791-0940 


Timeline

License - Massage Therpy/Health

Reflections Of Health School of Massage
09.2020 - 04.2021

Customer Care Representative

Delta Airlines
10.2013 - 01.2021

Customer Service Representative

Tri-Cities Airport
05.2013 - 01.2021

High School Diploma -

Science Hill High School
08.2008 - 05.2023
Chelsea BradyCustomer Service Representative