Chelsea Breitenstein
Mohnton,PA
Summary
Experienced professional with a strong background in customer interactions through various roles. Dedicated to ensuring satisfaction and loyalty through efficient and empathetic service. Highly effective team collaborator who is adaptable to changing needs and consistently focused on achieving results.
Overview
17
17
years of professional experience
Work History
Donor Relations Manager
Humane Pennsylvania
07.2018 - Current
- Developing and implementing engagement and fundraising strategies to enhance and grow revenue through all major events/fundraisers
- Creating meaningful relationships with current and prospective donors with personalized cultivation efforts, communication plans, and regular updates
- Handling confidential information and adhering to privacy policies/guidelines during gift processing tasks
- Assisting in training staff members on gift processing procedures, ensuring consistency across the organization
- Ensuring accuracy, reconciling data entered, and mailing acknowledgment cards and letters to all donors
- Generating weekly reports pertaining information such as donation trends and patterns
Office Coordinator
Humane Pennsylvania
11.2016 - 07.2018
- Provided and oversaw customer care through phone calls, assisting clients with various needs, collecting and entering data accurately and efficiently
- Managed office activities such as front office schedule and to-do tasks, communication between clients, and filing all paperwork and documents
- Enhanced communication within the team through regular group and individual meetings
Adoption Counselor
Humane Pennsylvania
11.2015 - 11.2016
- Established strong relationships with potential customers through face-to-face interactions, phone calls, and email correspondence
- Provided ongoing support to customers by offering counseling and guidance throughout adoption process
- Gathered and completed data entry through information provided, interviews, and assessments of potential adopters
- Exhibited friendliness and professionalism when dealing with clients and staff
- Resolved customer complaints with empathy
Counter Manager, Mixologist
ATV Bakery
01.2014 - 11.2015
- Assisted customers by providing product information, taking and fulfilling orders, arranging pick-up or delivery of goods
- Increased customer satisfaction by providing exceptional service and product knowledge
- Established open lines of communication between counter staff and other departments to facilitate smooth operations
- Optimized sales efficiency with effective cash handling and accurate register transactions
- Maintained cleanliness and organization of counter area through replenishing of products/ingredients and general cleaning practices
Telephone Service Representative
Advantage TeleMessaging Inc
01.2012 - 01.2014
- Managed customer interactions professionally through effective communication techniques
- Managed customer requests through call handling and dispatching, working efficiently and reducing wait times
- Ensured customer satisfaction and confidentiality by adhering to data protection policies
- Maintained customer records by updating account information
- Participated in ongoing training programs to stay current with trends and advancements in telephone services
Hostess/Waitress
Giannotti's Family Restaurant
01.2008 - 01.2014
- Displayed enthusiasm and promoted excellent service to customers
- Enhanced new and repeat customer satisfaction by providing attentive service through friendly interactions and promptly addressing any concerns
- Answered phone calls to take orders, answer customer questions, inform accurate wait times and document reservations
- Maintained a clean and welcoming dining environment, ensuring positive guest experiences
Education
Certificate - Principles of Fundraising
Villanova University
Villanova, PA12-2021
ATSI Certified Agent -
Association of TeleServices International, Inc.
Minneapolis, MN01-2012
High School Diploma -
Conrad Weiser High School
Robesonia, PA01.2012
References
Lauren Pignetti | Director of Development, Humane Pennsylvania | 610-909-6315
Normandy Albert | Operating Manager, ATV Bakery | 484-772-0044
Timeline
Donor Relations Manager
Humane Pennsylvania
07.2018 - Current
Office Coordinator
Humane Pennsylvania
11.2016 - 07.2018
Adoption Counselor
Humane Pennsylvania
11.2015 - 11.2016
Counter Manager, Mixologist
ATV Bakery
01.2014 - 11.2015
Telephone Service Representative
Advantage TeleMessaging Inc
01.2012 - 01.2014
Hostess/Waitress
Giannotti's Family Restaurant
01.2008 - 01.2014
Certificate - Principles of Fundraising
Villanova University
ATSI Certified Agent -
Association of TeleServices International, Inc.
High School Diploma -
Conrad Weiser High School
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