Chelsea Brennan
Middletown,CT
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Customer-savvy bartender accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Bartender and server with 18 years of experience leading versatile teams in bar management. Customer-focused manager, anticipating guest needs, maintaining glassware stock and designing new drinks to attract customers. Action-oriented mentor leading bar staff in routine maintenance and service. Friendly Bartender with exceptional people skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Bartender
Mezzo Grille
Middletown, CT
02.2011 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained many new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Trained and mentored many new personnel hired to fulfill various roles.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender
Chili's Bar And Grill
Cromwell, CT
03.2008 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained many new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Trained and mentored many new personnel hired to fulfill various roles.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree - General Studies
Middlesex Community College - Middletown
Middletown, CT2007
Skills
- Forecast Preparation
- Cocktail Service
- Bar Operations and Logistics
- Changing Beer Kegs
- Hospitality and Guest Service
- Monitoring Alcohol Consumption
- Aloha POS
- Classic Cocktails
- Knowledge of Craft and Microbrews
- Professional Service Standards
- Preparing Garnishes
- TIPS Certified
- Food and Beverage Service
- Handling Difficult Customers
- Supply and Inventory Maintenance
- Elegant Food Plating
- Outstanding Customer Service
- Glassware Polishing
- Ability to Lift 30 Pounds
- Teamwork and Professionalism
- Mixology Techniques
- Anticipating Guest Needs
- Cash Handling and Management
- Menu Memorization
- Age Identification and Compliance
- Responsible Serving
- Suggestive Selling
- Responsible Alcohol Service
- Identification and Compliance
- Liquor, Beer and Wine Knowledge
- High-Volume Environments
- Patron Experiences
- Custom Drink Preparation
- Storage Processes
- Extensive Spirits Knowledge
- Beer, Wine and Soju Cocktails
- Guest Satisfaction
- Maintaining Glassware Stock
- Serving and Bussing
- Private Events and Catering
- Waiting Tables
- Guest Interaction
- Guest Engagement
- Engaging Customers
- Energetic and Outgoing
- Good Conversationalist
- High-Volume Dining
- Mixed Drinks Preparations
- New Cocktail Creation
- Crowd Control and Security
- Wine Knowledge
- Stamina and Endurance
- Creative Mixology
Certification
- Certified TIPS training
Timeline
Bartender
Mezzo Grille
02.2011 - Current
Bartender
Chili's Bar And Grill
03.2008 - Current
No Degree - General Studies
Middlesex Community College - Middletown
- Certified TIPS training
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