Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Brooks

Houston,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Iqor
Florida City, FL
01.2019 - Current
  • Updated databases with new and modified customer data.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Increased customer satisfaction ratings 100% by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Customer Service Sales Representative

DIRECTV
Dallas, TX
03.2014 - 12.2018
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Strengthened customer retention by offering discount options.
  • Collected deposits or payments and arranged for billing.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Education

High School Diploma -

Nimitz High School
Houston, TX
06-2010

Skills

  • Call Management
  • Inbound and Outbound Calling
  • Complaint Resolution
  • Account Updating
  • Consultative Sales
  • Data Collection
  • Product Sales
  • Active Listening
  • Sales Expertise

Timeline

Customer Service Representative

Iqor
01.2019 - Current

Customer Service Sales Representative

DIRECTV
03.2014 - 12.2018

High School Diploma -

Nimitz High School

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Chelsea Brooks