Chelsea Brown
Customer Service Representative
Powder Springs,GA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Chesapeake Utilities
04.2023 - Current
- Handled up to 200 customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Compliance Specialist
Max Touch Services
04.2021 - 03.2023
- Assisted in preparation of regular reports, up to 10 per day, for senior management, detailing compliance activities and progress towards established goals.
- Served as point of contact for employees seeking guidance on compliance matters, instilling confidence in organization's commitment to regulatory adherence.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
Shift Leader
McAllister's Deli
04.2019 - 08.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Call Center Representative
Wipro
08.2018 - 03.2019
- Managed high call volumes, up to 150 per day, while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Processed debit and credit card and electronic check payments.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Call Center Representative
Consumer Energy Partners
02.2018 - 08.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Adhered to company policies and scripts to consistently achieve call-time under 3 min and quality standards.
Management Training Program
HIGHBURG ADVERTISING
01.2017 - 05.2017
- Manage self & demonstrate work ethic, teach theory and concepts, build product knowledge, learn marketing systems, Small Scale management, Learn and perform office responsibilities, business trips, run workshops and public speaking, Conduct Days in Life and train entry level account executives, Campaign Meetings, build productive teams of 5-7 people, Coach and Develop
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
- Supported with creating project marketing materials to promote services.
Inventory Manager
WIS INTERNATIONAL
01.2016 - 08.2016
- Self management in efficiently counting items, Handling sections of up to 1000 pieces, Accurately and efficiently counting items, Developing time management skills
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Built and nurtured positive working relationships with vendors and suppliers.
Floor Assistant
KOHL'S DEPARTMENT STORE
01.2014 - 08.2024
- Assisted customers with merchandise selection and provided excellent customer service, maintained order in dressing rooms, Functioned as backup cashier.
- Collaborated with team members to ensure sales floor coverage and optimal productivity during peak hours.
- Demonstrated strong multitasking skills while balancing tasks such as stocking shelves, assisting customers, and operating cash registers when necessary.
- Proactively identified opportunities for improvement in store operations, making suggestions to supervisors for process changes when applicable.
- Played active role in achieving store targets by engaging with customers and actively promoting current promotions or special offers.
Customer Service Assistant
PUBLIX SUPER MARKETS
01.2011 - 01.2013
- Two years' experience as Customer Service Assistant, ran cash register and handled thousands of dollars per day, received about 5 Customer Recommendations per month.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Answered customer questions about product availability and shipment times.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
Education
Bachelor of Science in Psychology -
05.2017
- Experimental Research Methods
- Statistics for the Behavioral Sciences
- Abnormal Psychology
- Professional Development in Psychology
- Developmental Psychology
- Personality
- Organismal Biology
- College Algebra
- Intro to Sociology
- Qualitative Research Methods
Skills
Microsoft Office (Word, PowerPoint, Excel)
Social Media: Facebook, Instagram, Pinterest
Customer Service and Communication
Teamwork and Collaboration
Quick Learner
Problem-Solving
Computer Skills
Goal-oriented mindset
Attention to Detail
Creative and Resourceful
Projects Presentations
- Qualitative Research Methods, Interviewed Student Government members about their roles on campus and effect on student life while balancing school demands. All were humble and felt they had an impact but as a group; balanced things using good time management. Submitted a paper and made PowerPoint presentation.
- Color in the Academic World - Effects of Changing the Color of Tests and Assignments on Performance and Retention, The Control Group did not perform as well as the Experimental Group so it appears there is no statistically significant impact, however there was still an impact
- Research at PURC (Psychology Undergraduate Research Conference)
- Research from Qualitative Research Methods at the Conference of Artisan Scholars
Activities
- Director of Diversity, Student Activities Council, Reinhardt University, 2014, 2015
- Member, DREAM (Developing Rational Empowering African Americans Motivating Society), Reinhardt University, 2013, 2015
- Volunteer, Assisting Physical Education Coach with Field Day Activities, Brown Elementary School, 2013
- Member, Social Behavioral Sciences Club, Reinhardt University, 2014, 2015
- Member, Elite Steppers, Allatoona High School, 2011, 2013
- Member, Circle Time Psychology Club, Allatoona High School, 2012, 2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Company CultureWork-life balanceWork from home optionPaid time offTeam Building / Company RetreatsFlexible work hoursHealthcare benefitsPaid sick leaveCareer advancementPersonal development programsTimeline
Customer Service Representative - Chesapeake Utilities
04.2023 - Current
Compliance Specialist - Max Touch Services
04.2021 - 03.2023
Shift Leader - McAllister's Deli
04.2019 - 08.2021
Call Center Representative - Wipro
08.2018 - 03.2019
Call Center Representative - Consumer Energy Partners
02.2018 - 08.2018
Management Training Program - HIGHBURG ADVERTISING
01.2017 - 05.2017
Inventory Manager - WIS INTERNATIONAL
01.2016 - 08.2016
Floor Assistant - KOHL'S DEPARTMENT STORE
01.2014 - 08.2024
Customer Service Assistant - PUBLIX SUPER MARKETS
01.2011 - 01.2013
Reinhardt University - Bachelor of Science in Psychology,
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