CHELSEA BROWN
Metairie,LA
Summary
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Driven administrative assistant with experience communicating with clients, answering questions, and meeting various needs. Listens carefully to questions, researches correct answers, and escalates calls requiring high-level responses from other departments or supervisors. Talented at documenting caller interactions for tracking and future communications. Personable and energetic receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in dataentry, database management, and scheduling. Friendly receptionist with background in various office settings. Knowledgeable about security, service, and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist Assistant
Budget blinds
04.2022 - Current
- Screened or answered email messages to support consistent and timely communication
- Took notes and memos during meetings to prepare documents, drafts and reports
- Called customers and vendors to set up appointments and obtain information for senior staff
- Received and distributed mail and documents
- Used Microsoft Office to draft documents, develop spreadsheets and build presentations
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Representative
Avita pharmacy
08.2017 - 02.2022
- Utilized CRM tools to record, track and maintain sales records
- Completed paperwork associated with merchandise, price adjustments, customer returns and cash register operation
- Conducted follow-up calls at Patient location
- Helped pharmacy department with inventory processes to provide smooth process flow and customer experiences
- Made telephone calls to physicians, customers and insurance providers
- Kept the pharmacy's financial and administrative records current by handling filing, recordkeeping and insurance billing
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Little Star's daycare
07.2014 - 01.2017
- Coordinated catering, decorative arrangements and guest logistics for dinner parties, casual gatherings and large formal affairs
- Managed scheduling and staff coverage logistics for confidential, personal concerns relaying information as intended by senior staff
- Greeted visitors upon arrival and directed guests to appropriate departments
- Supported office staff by processing correspondence, documents and reports
- Answered incoming calls and directed messages to correct party
Education
High School Diploma -
Springfield Prep School
Hammond, LABachelor of Science - Forensic Psychology
Southern University At New Orleans
New Orleans, LA05-2027
Skills
- Clerical support
- Organize files
- Set appointments
- Research
- Organization
- Records administration
- Data management
- Multi-line telephone operation
- Reception desk management
- Scheduling appointments
- Confidentiality handling
- Document Management
- Collaboration
Accomplishments
- Increased office productivity by 60% by implementing numerous process improvements.
- Recognized by customers and Managers for expedient effective service.
- Updated and maintained company database to reflect current and accurate client records for more than 4 accounts.
Certification
- Event Planning and Coordination Certificate, Meeting Professionals International.
- Records Management Certificate—AIIM (Association for Intelligent Information Management).
- HIPAA Compliance Certification – Supremos Group LLC or Training-HIPAA.net.
- Certified Administrative Professional (CAP)—International Association of Administrative Professionals.
Languages
English
Full Professional
Timeline
Receptionist Assistant
Budget blinds
04.2022 - Current
Customer Service Representative
Avita pharmacy
08.2017 - 02.2022
Administrative Assistant
Little Star's daycare
07.2014 - 01.2017
- Event Planning and Coordination Certificate, Meeting Professionals International.
- Records Management Certificate—AIIM (Association for Intelligent Information Management).
- HIPAA Compliance Certification – Supremos Group LLC or Training-HIPAA.net.
- Certified Administrative Professional (CAP)—International Association of Administrative Professionals.
High School Diploma -
Springfield Prep School
Bachelor of Science - Forensic Psychology
Southern University At New Orleans
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