Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Butler

Hampton,Georgia

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Front Office Assistant

Caedel Medical Group
Riverdale, GA
06.2022 - Current
  • Verified patient processes by verifying insurance and submitting forms to nursing team.
  • Produced high-quality communications for internal and external use.
  • Directed phone inquiries, answered customer questions and scheduled appointments.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Took more than 40 incoming calls per day, provided information and routed callers to correct personnel.
  • Responded to inquiries from callers seeking information.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Advised regarding delays and special circumstances.

Part-Time Key Holder

Jo-Ann Stores LLC
Fayetteville, GA
09.2021 - 06.2022
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Recommended products to customers, thoroughly explaining details.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Helped customers complete purchases, locate items and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Created price tags and merchandise signs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
  • Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.

Retail Sales Associate

Jo-Ann Stores LLC
Fayetteville , GA
09.2019 - 09.2021
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Greeted customers and helped with product questions, selections and purchases.
  • Issued receipts and processed refunds, credits or exchanges.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Increased sales and customer satisfaction through personalized servicing.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Processed, picked, and shipped customers' online orders.

Bookseller (Seasonal)

Barnes And Noble College
Morrow, GA
08.2019 - 09.2019
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Processed information and merchandise through POS register system.
  • Managed efficient cash register operations.
  • Processed accurate credit, debit, check and cash sales transactions for more than 50 customer orders per day.

Sculpture Student Assistant (Work Study Position)

Savannah College Of Art And Design
Atlanta, GA
09.2017 - 05.2019
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Loaded, installed and set up tools required for laser operation.
  • Understood and executed orders given by laser programmer and senior production staff.
  • Checked over, edited, and processed files through the laser cutter.
  • Set up and operated equipment in work area according to factory standards.
  • Moved finished work to correct staging area for disposition.
  • Properly loaded and unloaded materials in and out of machines.
  • Reviewed and interpreted schematics, blueprints and work instructions to determine product specifications and machine requirements.
  • Constructed mold used for casting metal, clay or plaster objects, using fiberglass, rubber, casting machines and patterns.
  • Separated model or pattern from mold and examined mold for accuracy.
  • Placed form around molds and separately immersed each half portion of model in plaster or wax.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.

Customer Service Associate (Seasonal)

Kmart, Sears Holding
Peachtree City, GA
11.2018 - 01.2019
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Kept work areas neat, clean and free from debris.
  • Stocked designated items on shelves, end caps and displays.
  • Greeted customers and directed to requested products.
  • Responsible for folding, sorting, and picking up clothing and other merchandise.

Soft-Line and Cashier Associate (Seasonal)

Sears Department Store
Morrow, GA
06.2018 - 09.2018
  • Answered questions about store policies and addressed customer concerns.
  • Answered customer questions and helped find specific items.
  • Stocked, tagged and displayed merchandise as required.
  • Tallied cash drawer at beginning and end of each work shift.
  • Greeted customers entering store and responded promptly to customer needs.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Collected and authorized payments of guests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Restocked and organized merchandise in front lanes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Bachelor of Arts - Fine Arts

Savannah College of Art And Design
Atlanta, GA
05.2014 - 05.2019

Skills

    Problem-solving skills

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Timeline

Front Office Assistant

Caedel Medical Group
06.2022 - Current

Part-Time Key Holder

Jo-Ann Stores LLC
09.2021 - 06.2022

Retail Sales Associate

Jo-Ann Stores LLC
09.2019 - 09.2021

Bookseller (Seasonal)

Barnes And Noble College
08.2019 - 09.2019

Customer Service Associate (Seasonal)

Kmart, Sears Holding
11.2018 - 01.2019

Soft-Line and Cashier Associate (Seasonal)

Sears Department Store
06.2018 - 09.2018

Sculpture Student Assistant (Work Study Position)

Savannah College Of Art And Design
09.2017 - 05.2019

Bachelor of Arts - Fine Arts

Savannah College of Art And Design
05.2014 - 05.2019

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Chelsea Butler