Chelsea Canterbury
Washington,DC
Summary
Compassionate Case Manager experienced in coordinating care for high risk/reentry individuals. Adept at handling high caseloads without sacrificing quality of care. Operates in high intensity environments while recommending best resources and courses of action to benefit my clients needs and return each to optimal quality of life.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Intake Specialist & Reentry Navigator
Voices For a Second Chance-Washington, DC
03.2022 - Current
- Supported clients with setting goals around education, housing, employment, and life-skills
- Supporting clients from a strength-based model to access community resources and services
- Completing intake and assessments for new clients
- Participate and host community outreach events
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Assessed clients' needs and determined eligibility for intake services.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographic, and referral information.
- Built relationships with community agencies for timely service referrals.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Attended case reviews and provided feedback on client progress.
- Facilitated client access to supportive services such as housing and job placement.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting system (salesforce)
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Provided leadership, guidance and support to staff members.
- Assist clients with identifying gainful employment, vocational training, resume building, and enrolling them in job training programs
Store Manager
Last Stop
01.2013 - 04.2021
- Responsibilities included new employee orientations, hiring, terminations, as well as, training.
- Optimized store displays and appearance via strategic merchandising.
- Provided hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Submitted orders for new inventory.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Trained new employees on proper protocols and customer service standards.
Assistant Manager
Last Stop-DMV Area
01.2012 - 01.2013
- responsibilities included active role as Regional Manager when required.
- Recorded inventory for smooth transition for reordering.
- Assisted store manager in meeting standards for customer service and quality.
- Completed routine store inventories.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
Sales Associate
Last Stop
01.2011 - 01.2012
- Assisted customers in finding good merchandise
- Stocked and organized merchandise
- Reported any customer concerns to supervisor.
Education
GED -
Northern Virginia Community College
Annandale, VA01.2017
Skills
- Accounting
- Customer service
- Case planning
- Community service linkages
- Client Advocacy
- Community Outreach
- Documentation Proficiency
- Resource Management
- Conflict Resolution
- Compassionate Communication
- Critical Thinking Skills
- Crisis Intervention
- Case Management
- Problem-Solving
- Intake Assessment
- Goal Setting
- Staff Management
- Strong Multi-Tasking
- Detail Oriented
- Highly Motivated
- Workforce Readiness
- Job Search Planning
Certification
- Culinary Arts
- Food handlers
Timeline
Lead Intake Specialist & Reentry Navigator
Voices For a Second Chance-Washington, DC
03.2022 - Current
Store Manager
Last Stop
01.2013 - 04.2021
Assistant Manager
Last Stop-DMV Area
01.2012 - 01.2013
Sales Associate
Last Stop
01.2011 - 01.2012
GED -
Northern Virginia Community College
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