Chelsea Caraballo
Administrate Assistant/ Medical Services
Maple Shade Township,NJ
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Administrative Assistant/Medical Assistant Supervisor
Lionsgate CCRC
Voorhees, NJ
05.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Screened visitors and issued badges to maintain safety and security.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- I report to infection control nurse and department of nursing
- Submitted Covid-19 tests to CDC website Simplereport of employee and resident's testing
Clinical Services Associate
Penn Medicine University City
Cherry Hill, NJ
10.2021 - 07.2022
- Conducted independent research to validate efficacy of solutions, assimilate results and prepare written technical reports.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Implemented electronic data capturing systems to adhere with clinical research guidelines.
- Screened patient records, databases and physician referrals to identify prospective candidates for research studies.
- Collected data and followed research protocols, operations manuals and case report form requirements.
- Followed drug storage procedures to comply with protocols and SOP requirements.
- Directed, guided and delegated tasks to teams and developed project schedules, resource requirements and timelines to maintain productivity on goals and objectives.
- Gathered, processed and shipped lab specimens.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Obtained pre- and post-treatment vital signs and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
Customer Service Representative
University of Pennsylvania Health System
03.2021 - 11.2021
- Call patients inbound and outbound for insurance verification, making appointments for the patients and billing the patients.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Medical Assistant
Women's Axia
Cherry Hill, NJ
11.2020 - 05.2021
- I worked as a triage specialist and assisting the RN supervisor with incoming calls and voicemails left
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
Hostess/Cashier
Bob Evans Restaurants
Mount Laurel, NJ
08.2019 - 02.2021
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
Critical Care Technician
Cooper University Hospital
Camden, NJ
02.2020 - 07.2020
- Collaborated with hospital and facility staff to provide correct patient treatments.
- Triaged patients and delegated treatment needs to qualified staff and specialized departments.
- Administered medications to treat patients' symptoms and address underlying disease progression.
- Operated critical care equipment to keep patients stable and promote recovery.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Amazon Warehouse Associate
Amazon
Florence, NJ
05.2019 - 07.2019
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
Target Team Member
Target
Mount Laurel, NJ
10.2017 - 02.2018
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Developed strong cooperative relationships with coworkers and managers.
- Adjusted equipment to meet different productivity levels.
- Inspected equipment and conducted basic repairs to keep machinery operational.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Coordinated project work applying strong team leadership for enhanced success.
Customer Service Representative
Marshalls
Burlington, NJ
08.2016 - 08.2017
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed over 50 customer calls per day
Education
Associate of Arts -
Rowan College of New Jersey
05.2016 - 12.2021
Skills
Team building
Multitasking Abilities
Interpersonal Communication
Office administration
Accomplishments
- Investigated, identified and reconciled account discrepancies totaling $65,000 in company savings.
- Training - Trained medical billing staff of 5 employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Assisted management with the training of 22 new staff members.
Certification
CAP - Certified Administrative Professional
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Clinical Services Associate
Penn Medicine University City
10.2021 - 07.2022
Administrative Assistant/Medical Assistant Supervisor
Lionsgate CCRC
05.2021 - Current
Customer Service Representative
University of Pennsylvania Health System
03.2021 - 11.2021
Medical Assistant
Women's Axia
11.2020 - 05.2021
Critical Care Technician
Cooper University Hospital
02.2020 - 07.2020
Hostess/Cashier
Bob Evans Restaurants
08.2019 - 02.2021
Amazon Warehouse Associate
Amazon
05.2019 - 07.2019
Target Team Member
Target
10.2017 - 02.2018
Customer Service Representative
Marshalls
08.2016 - 08.2017
Associate of Arts -
Rowan College of New Jersey
05.2016 - 12.2021