Chelsea Carnes
Gaithersburg
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Reliable individual with skills and experience as Laboratory Technician. Smart and committed to job well done and offering exceptional drive.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lab Technician
Geo-Technology Associates
09.2023 - Current
- Conducted soil and water sample analysis using advanced laboratory equipment.
- Maintained accurate records of test results and laboratory procedures in compliance with quality standards.
- Collaborated with team members to troubleshoot and resolve technical issues in laboratory processes.
- Implemented safety protocols and maintained a clean, organized work environment to ensure compliance.
- Maintained laboratory equipment and performed regular calibrations to uphold operational standards.
- Conducted routine laboratory tests to ensure accuracy and reliability of results.
- Trained new technicians on laboratory procedures and best practices for safety and accuracy.
Concierge
Go Rentals Co
04.2022 - 09.2023
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated transportation logistics, ensuring seamless vehicle delivery and pick-up for clients.
- Managed reservations and maintained accurate records using proprietary booking systems.
- Collaborated with management to improve detailing processes, enhancing overall service delivery efficiency.
- Trained new staff on company policies and customer interaction best practices, fostering team efficiency.
- Collaborated with local businesses to establish partnerships, enriching service offerings for guests.
- Monitored inventory levels of rental vehicles, optimizing fleet management processes for availability.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Operated various tools and equipment, including pressure washers and vacuums, to achieve optimal results.
- Conducted thorough exterior and interior cleaning of vehicles, ensuring high-quality detailing standards.
Hostess
Sports and Social Club
09.2021 - 04.2022
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation systems efficiently to optimize seating arrangements.
- Coordinated with kitchen and waitstaff to ensure smooth service flow.
- Handled customer inquiries and resolved concerns to enhance satisfaction.
- Trained new staff on hospitality standards and operational procedures.
- Monitored dining area for cleanliness and guest comfort throughout service.
- Assisted in organizing special events, enhancing club atmosphere and engagement.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Front Desk Receptionist
Sports and Social Club - Hiring Center
09.2021 - 10.2021
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate staff and responding to inquiries.
- Developed and implemented filing systems, improving document retrieval speed and organization.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Coordinated schedules and appointments for team members to enhance operational efficiency.
Service Team Leader
Wegmans
11.2018 - 03.2020
- Led daily operations to ensure team adherence to service standards and customer satisfaction.
- Trained and mentored new team members on best practices and operational procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced service times.
- Coordinated schedules to optimize staffing levels during peak hours, ensuring seamless service delivery.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
- Ensured compliance with health and safety regulations, fostering a safe working environment for all staff.
- Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
Education
High School Diploma -
Mayer High School
Mayer, AZ06-2011
Skills
- Quality control
- Attention to detail
- Positive attitude
- Sample preparation
- Laboratory safety protocols
- Quality control monitoring
- File and recordkeeping
- Team collaboration
- Instrument Calibration
- Documentation and reporting
- Active listening
- Critical thinking
- Customer service
- Problem resolution
- Relationship building
Certification
Soils Laboratory Technician ( Including Practical) - Wacel - December 2023 - December 2028
Concrete/Masonry Strength Testing Technician ( Does not include ASTM C78) - Wacel - May 2024 - May 2030
Timeline
Lab Technician
Geo-Technology Associates
09.2023 - Current
Concierge
Go Rentals Co
04.2022 - 09.2023
Hostess
Sports and Social Club
09.2021 - 04.2022
Front Desk Receptionist
Sports and Social Club - Hiring Center
09.2021 - 10.2021
Service Team Leader
Wegmans
11.2018 - 03.2020
High School Diploma -
Mayer High School