Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Carpenter

Summary

Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

5
5
years of professional experience

Work History

Server

Texas Roadhouse
10.2022 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Handled all complaints with care and relayed to upper management
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Provided excellent customer service to all guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server/ Hostess/ Food Runner

Grapow Bar And Grill
03.2022 - 10.2022
  • Primary duties
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Ensured all customers felt comfortable and had an excellent dining experience.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Used cash registers and credit card machines to cash out customers.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Water Safety Instructor

Aqua-Tots Swim Schools / WSI
09.2021 - 01.2022
  • Primary duties
  • Earned Water Safety Instructor certification.
  • Provided protection and teaching to all my students
  • Prepared and submitted status reports on a daily basis
  • Instructed students in water safety techniques.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Collaborated with parents regarding youth swim goals and planned course path.
  • Maintained knowledge and certification of first aid and CPR.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Adapted teaching techniques to different learning styles.

PBX Operator

Desert Valley Hospital
09.2020 - 09.2021
  • Description of primary duties
  • Collect, Enter, Process, and sort information according to department policies and procedures
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Answered calls on ring and engaged customers with friendly, professional demeanor.
  • Connected callers with appropriate professional, department, or business.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Operated a variety of office equipment such as computer terminals, copiers, fax machines, and scanners
  • Communicate plans of action to various department heads to ensure performance quality
  • Track department scheduling to ensure proper coverage and response times
  • Used pagegate to inform staff of all incoming emergencies.

Courtesy Clerk/ Meat Clerk

Stater Bros Markets
10.2018 - 09.2020
  • Description of primary duties
  • Provide superior customer service to all shoppers
  • Helped maintain a clutter free and safe environment
  • Treated all shoppers and associates with respect and courtesy
  • Provided prompt and effective responses to customer questions and concerns, reported any problems to upper management.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Handled shelf restocks and merchandised front lane areas to drive sales.
  • Followed all health code regulations
  • Took inventory and examined merchandise to identify items to be reordered or replenished.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

Diploma -

Victor Valley High School
16500 Mojave Dr, Victorville, CA, 92395
05.2019

Skills

  • Communication
  • Phone Systems
  • Office Cleaning
  • Electronic Filing System
  • Office Supplies and Inventory
  • Paging Systems
  • Creative Solutions
  • Administrative Support
  • Computer literacy
  • Workflow Coordination
  • Clerical Support
  • Customer Service and Rapport

Timeline

Server

Texas Roadhouse
10.2022 - Current

Server/ Hostess/ Food Runner

Grapow Bar And Grill
03.2022 - 10.2022

Water Safety Instructor

Aqua-Tots Swim Schools / WSI
09.2021 - 01.2022

PBX Operator

Desert Valley Hospital
09.2020 - 09.2021

Courtesy Clerk/ Meat Clerk

Stater Bros Markets
10.2018 - 09.2020

Diploma -

Victor Valley High School

Similar Profiles

CREATE PROFILE
Chelsea Carpenter