Chelsea Carpenter
Cincinnati
Summary
Hardworking and passionate worker with strong background in customer service, team leadership and training. Skilled in developing and implementing training programs that drive team success and adaptability. Exceptional communicator known for fostering collaboration and achieving results. Adept at navigating changing needs with focus on continuous improvement and growth.
Overview
13
13
years of professional experience
Work History
Team Lead Trainer
Worldpay
06.2018 - 07.2025
- Collaborated with management to identify skill gaps and create targeted training initiatives.
- Developed comprehensive training programs for new hires, resulting in improved productivity and job satisfaction.
- Monitored team performance metrics and adjusted training plans accordingly to maximize results.
- Provide escalated levels of support based on complexity of issues
- Work directly with clients for meetings to discuss escalation, ongoing issues, and resolution
- Conduct advanced research and resolution
- Customer service
- Collaborate with team and other departments
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Track and Field Head Throws Coach
Badin High School
04.2018 - 06.2024
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
- CPR Training
IT Help Desk CSR Analyst
Capital University
11.2016 - 06.2017
- Receive, document and analyze incoming support requests, inquiries and troubleshooting support
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Responded to customer requests for products and services
Student Assistant
UC Health
05.2012 - 06.2014
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
Education
Master of Science - Sports Administartion
University of Cincinnati
12-2021
Associate of Arts - Communications
University of Cincinnati
12-2018
High School Diploma -
Walnut Hills High School
05-2014
Skills
- Decision-making
- Task prioritization
- Complaint resolution
- Continuous improvement
- Delegating work
- Quality assurance controls
- Training materials development
- Data entry
- Documentation and recordkeeping
- Organizational Skills
- Negotiation
- Collaboration
- Customer service
- Team leadership and supervision
- Time management
- Problem-solving
- Verbal and written communication
Timeline
Team Lead Trainer
Worldpay
06.2018 - 07.2025
Track and Field Head Throws Coach
Badin High School
04.2018 - 06.2024
IT Help Desk CSR Analyst
Capital University
11.2016 - 06.2017
Student Assistant
UC Health
05.2012 - 06.2014
Master of Science - Sports Administartion
University of Cincinnati
Associate of Arts - Communications
University of Cincinnati
High School Diploma -
Walnut Hills High School
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