Chelsea Cascadden
Saginaw,MI
Summary
Dynamic professional with a strong background in managing documentation for vehicle sales processes from start to finish. Expertise in processing state paperwork, ensuring correct tax/title documents, and maintaining compliance with regulatory requirements. Skilled in multitasking while delivering prompt service to customers and supporting upper management. Proficient in CDK online platform for plate assignments and registration transfers. Committed team player known for motivating sales representatives and providing exceptional customer experiences by discussing vehicle protection options like VSC packages.
Overview
11
11
years of professional experience
Work History
FINANCE/TITLE CLERK/COMPLIANCE MANAGER
MCDONALD AUTO GROUP (MCDONALD KIA)
05.2022 - Current
- Managed and produced all customer documents and information for signing with finance manager.
- I plated and transferred all the registrations for every vehicle sold VIA CDK online
- I maintained a system to verify out of state titles
- Issued checks and cash receipts
- Facilitated the processing of paperwork for dealer trades
- Provided guidance and accomplished banking and computer information responsibilities.
- Processed documents for the state and ensured correct completion of tax and title paperwork
- I meticulously verified all documents for accuracy, including proper vehicle sale and purchase prices, as well as complete signatures on necessary forms
- Effectively streamlined and organized compliance documentation
- Played an active role in maintaining high motivation among all sales representatives
- Demonstrated ability to effectively multitask and adapt in fast-paced environments, offering comprehensive assistance to customers while responding promptly to the needs of upper management.
- Collaborated with customers by providing information on VSC and supplementary plans that offer protection for their vehicles in unfavorable situations.
- Analyzed data sources such as financial statements or customer feedback surveys to identify areas where additional oversight is needed.
- Served as a primary contact with regulators during external audit reviews.
- Ensured effective communication of changes in regulations or policies throughout the organization.
- Monitored changes in relevant legislation and adjusted operations accordingly.
- Performed research on current industry trends and developments in order to remain up-to-date on best practices.
- Developed and implemented policies and procedures to ensure compliance with applicable laws, regulations, standards, and best practices.
- Investigated complaints from customers regarding violations of company policy or applicable law and regulation.
- Facilitated meetings between stakeholders, including executive leadership, legal counsel, and department heads, to discuss compliance matters.
- Conducted internal audits to identify areas of non-compliance and recommend corrective actions.
- Assisted with investigations into allegations of fraud or misconduct within the organization.
- Reviewed contracts for accuracy and ensured they meet corporate objectives while adhering to applicable law and regulation.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Maintained records of all transactions in a computer database.
- Verified accuracy of title documents for completeness and correctness.
GENERAL RECEPTIONIST/BDC
MCDONALD AUTO GROUP (MCDONALD KIA)
01.2022 - 05.2022
- I answered phone calls and booked appointments for our sales representatives
- I kept work orders and staff on track, I strived to resolve conflicts or edit appointments where customers needed
- I took a high volume of inbound customer calls and actively followed up with leads that were not ready to make an appointment/commitment
- I made well over 50+ calls during the work day to customers known as 'lost leads' with the goal of bringing in more cliental and revenue to the dealership
- While filling time I helped in other departments like finance and the service department with running money and any other documents to the main office
- I also assisted in filling all documents for active and non-active deals.
CUSTOMER SERVICE REPRESENATIVE
TTEC DIGITAL LLC - REMOTE
06.2021 - 11.2021
- I answered and directed 70+ calls daily, with goals including selling healthcare plans
- I managed customer accounts, I responded to and resolved unhappy customer and the complications they were facing
- My skill set includes being able to research and manage highly complex accounts to provide comprehensive service to customers and to assist upper management.
CAREGIVER
HOME HEALTH CARE SERVICES
Saginaw , MI
12.2015 - 09.2020
- I took care of one individual, 6 days a week from 6am to 7pm Monday through Saturday
- I helped her transition and adjust with her dementia from her early to her late stages, we did physical therapy and occupational therapy to keep her mind moving
- I cooked and cleaned for her and most days helped her do all of her bathroom needs
- I always provided a full day of fun and happiness to push through the hard days.
EXPIERENCED HOME HEALTH AID
CHAMPS MEDICAL
Saginaw , MI
04.2016 - 03.2018
- I preformed daily tasks with sick, injured, disabled or fragile, including the elderly
- I specialized personally in disabled veterans
- Duties included providing emotional support to patients, helping patients schedule and get to doctor appointments, cooking, cleaning, arranging transportation and administering medication also personal hygiene.
CASHIER / SALES ASSOCIATE
Claires Stores Inc
Saginaw , MI
12.2013 - 06.2014
- Ensured proper placement of all items to optimize visibility and accessibility
- Effectively caught the eye of potential customers, providing assistance and ensuring their needs were met.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High school or equivalent in Basic studies -
Heritage High School
Saginaw, MI06.2015
Skills
- Care Giver
- Home Care
- Home Health
- Personal Care
- Direct Care
- Leadership
- Cross-functional
- Collaboration
- Exceptional Communication
- Quick learner
- Strong Client Relations
- Proficient in Cash Management
- Multi-line phone Management
- Creative in Problem Solving
- Strategic sales knowledge
- Detail orientated
- Documentation Review
- File Management
- Loan Documentation
- Legal Compliance
- Accuracy and Precision
- Deadline Management
- Title Research
- Title Examination
- Goal Setting
- Interpersonal Communication
- Multitasking
- Adaptability and Flexibility
- Reporting and document management
- Effective Communication
- Attention to Detail
- Organizational Skills
- Professional Demeanor
Timeline
FINANCE/TITLE CLERK/COMPLIANCE MANAGER
MCDONALD AUTO GROUP (MCDONALD KIA)
05.2022 - Current
GENERAL RECEPTIONIST/BDC
MCDONALD AUTO GROUP (MCDONALD KIA)
01.2022 - 05.2022
CUSTOMER SERVICE REPRESENATIVE
TTEC DIGITAL LLC - REMOTE
06.2021 - 11.2021
EXPIERENCED HOME HEALTH AID
CHAMPS MEDICAL
04.2016 - 03.2018
CAREGIVER
HOME HEALTH CARE SERVICES
12.2015 - 09.2020
CASHIER / SALES ASSOCIATE
Claires Stores Inc
12.2013 - 06.2014
High school or equivalent in Basic studies -
Heritage High School
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