Chelsea Castro
Ft. Sill
Summary
Detail-oriented Records Management Professional with expertise in maintaining and securing sensitive data. Proficient in records retention, data entry, and compliance with confidentiality standards. Known for integrity and a results-driven approach, consistently collaborating with teams to achieve organizational goals.
Overview
12
12
years of professional experience
Work History
Public Records Specialist
Midwest Research and Retrieval Services
07.2022 - 07.2024
- Ensured strict confidentiality of sensitive information, safeguarding client trust and privacy.
- Conducted thorough background checks to verify applicant information, enhancing hiring accuracy and safety.
- Reviewed and annotated dockets to highlight critical information, facilitating efficient case management.
- Documented and reported findings to relevant stakeholders, supporting informed decision-making processes.
- Communicated with courts to obtain missing information, ensuring comprehensive records for investigations.
- Provided training for new employees on effective search techniques, improving team efficiency and accuracy.
- Collaborated with legal teams to interpret public records, aiding in compliance and risk assessment.
Legal Intake Specialist
Bridge Legal - Remote
07.2022 - 10.2022
- Determine if clients qualified for lawsuits
- Listen to clients needs and determine what best suits their needs Call center setting
- Make 50 plus calls a day
Public Records Specialist
ASK Services Inc.
02.2017 - 07.2022
- Maintain confidentiality
- Perform background checks
- Mark up dockets
- Report found information
- Contact courts for missing Information
- Train new employees on searching
Resident Agent Intake Specialist
ASK Services, MI
09.2017 - 08.2018
- Index confidential lawsuits for high profile clients
- Maintain confidentiality
- Organize and index clients mail and lawsuits
- Create spreadsheets for watching company growth
- Assist Process servers with legal documents
Medical Assistant
Mclaren - Clarkston, MI
04.2016 - 04.2016
- Documented patient vitals to ensure accurate health assessments and records.
- Indexed patient records into EMR for streamlined access and management.
- Collected specimens and labs to support timely diagnostic processes.
- Performed EKGs to monitor patient heart health and identify irregularities.
- Placed event and Holter monitors to track and analyze cardiac activity.
- Organized patient charts and ensured HIPAA compliance in all documentation.
Medical Assistant
Orion Oxford Urgent Care - Lake Orion, MI
10.2015 - 04.2016
- Documented patient vitals, enhancing accuracy for medical assessments.
- Facilitated efficient X-ray procedures, ensuring timely diagnostic results.
- Executed specimen and lab collections, supporting accurate medical testing.
- Assisted physicians in office procedures, improving patient care delivery.
- Managed patient scheduling using Epic EMR, optimizing appointment flow.
- Oversaw office functions, including payroll and inventory management.
- Organized patient records and office orders, maintaining operational efficiency.
Medical Assistant
Orion Oxford Urgent Care - Lake Orion, MI
10.2015 - 04.2016
- Enhanced patient care by triaging and prioritizing patient needs effectively.
- Conducted lab tests and specimen draws to support accurate diagnoses.
- Recorded patient vitals, allergies, chief complaints, and medications for comprehensive care.
- Administered and documented vaccinations to ensure patient immunization compliance.
- Assisted in nebulizer treatments, improving respiratory care for patients.
- Organized and filed MICR/HIPAA documents to maintain compliance and confidentiality.
Team Leader/Indexer
Manatron-Thomson Reuters - Austin, TX
08.2012 - 10.2013
- Monitored employees indexing
- Indexed Court & Land record data at a high speed accuracy
- Performed county records documentation
- Created reports for indexing services for the counties and company
Education
Bachelor of Science - Psychology
Cameron University
Lawton, OK05-2026
Skills
- Communication skills
- Computer skills
- Documentation review
- Microsoft Office
- Legal requirements
- Document scanning
- Compliance monitoring
- Records management
- Electronic filing systems
- Records management systems
- Research
- Report generation
- Confidentiality protocols
- Information retrieval
- Document analysis
- Attention to detail
- Time management
Timeline
Public Records Specialist
Midwest Research and Retrieval Services
07.2022 - 07.2024
Legal Intake Specialist
Bridge Legal - Remote
07.2022 - 10.2022
Resident Agent Intake Specialist
ASK Services, MI
09.2017 - 08.2018
Public Records Specialist
ASK Services Inc.
02.2017 - 07.2022
Medical Assistant
Mclaren - Clarkston, MI
04.2016 - 04.2016
Medical Assistant
Orion Oxford Urgent Care - Lake Orion, MI
10.2015 - 04.2016
Medical Assistant
Orion Oxford Urgent Care - Lake Orion, MI
10.2015 - 04.2016
Team Leader/Indexer
Manatron-Thomson Reuters - Austin, TX
08.2012 - 10.2013
Bachelor of Science - Psychology
Cameron University