Chelsea Catania

Resolved customer complaints empathetically, boosting loyalty and repeat business.
Handled escalated calls efficiently, finding mutually beneficial solutions.
Addressed customer inquiries about products, services, and company information.
Built rapport with customers, improving retention and generating positive feedback.
Contributed to sales growth by upselling products based on customer needs.
Ensured satisfaction by delivering a positive service experience.
Maintained accurate records of customer interactions and follow-up.
Enhanced product knowledge through ongoing training programs.
Collaborated with cross-functional teams to improve customer satisfaction.
Turned negative experiences into positive outcomes through effective resolution.
Reduced resolution times by solving complaints quickly and efficiently.
Fostered a customer-centric culture, improving team satisfaction rates.
Prioritized customer needs, ensuring prompt service.

• Closely monitored dispatch board to triage and prioritized over 12 daily calls.
• Communicated with staff to provide arrival updates and resolutions if necessary.
• Oversaw route and conditions to manage daily/nightly schedule.
• Communicated with co-workers to facilitate safe arrivals.
• Answered phone calls and responded to customer emails.
• Sent out drivers to assist in hourly callers based on locations, needs and worker availability.
• Utilized dispatch software.
• Generated reports to maintain proper records and documentation.

• Scheduled employees to maintain adequate coverage during business hours.
• Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
• Prepared annual budgets with controls to prevent overages.
• Maintained general appointment calendar and set shift schedules.
• Handled employee scheduling and coverage needs during business hours.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Handled payments and refunds, making sure that charges and correct tax were applied.
• Oversaw salon employee performance, facility cleanliness, and sales.
• Scheduled appointments by phone, email and in person and recommended additional services.
• Managed cash flow, business transactions, banking, and accounting processes.
• Greeted patrons upon arrival at the salon, offering prompt, courteous service.
• Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
• Controlled inventory by tracking expenses, purchases, and shelf stock.
• Worked to continuously increase salon business through effective sales, service, and operations policies.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.

• Maintained client treatment records and designed long-term care programs for return customers.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Answered phone calls and emails to schedule client appointments.
• Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Processed payments, entering sales in register for prompt customer service.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.

• Generated reports detailing findings and recommendations.
• Educated staff on organizational mission and goals to help employees achieve success.
• Completed daily financial activities and prepared weekly reports for management to inform decision-making.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Conducted performance reviews and provided staff with feedback and guidance.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Completed cash and credit card transactions accurately using POS software.
• Trained new employees and delegated daily tasks and responsibilities.
• Collected, arranged, and input information into database system.
• Gathered, organized and input information into digital database.