CHELSEA CAVAGNARO
East Bridgewater
Summary
Dynamic Experience Manager at Ulta Beauty with a proven track record in driving sales and reducing shrink. Leveraging strong leadership and data analysis skills, I successfully coached teams to exceed performance goals, achieving a notable decrease in shrink and significant sales growth in specialty boutiques. Committed to fostering a high-performing team culture.
Overview
11
11
years of professional experience
Work History
Experience Manager
Ulta Beauty
Taunton
01.2022 - Current
- Successfully lead my Stylist to promotion of Master Stylist in the salon with a weekly average of $1200 in services and top 3 service provider in the district
- Earned the highest personal credit card sign up in my location year to date with 41 credit applications resulting in those guests spending 8x more than non credit card holding guests
- Wrote & delivered reviews annually to continue to drive business and boost personal engagement with my team regarding Ulta Beauty competencies and Annual Performance Goals
- Accomplished a decrease in shrink from 3.84% in 2023 to 1.84% in 2024 through a commitment to replenishment and inventory processes
- Increased Clinique boutique sales to 3.9% over budget for fiscal year 2024 through coaching my Clinique Specialty Boutique Advisor
- Expanded by Benefit Arch Expert's service sales from 358th in the region to 174th in the region in 6 months through coaching and monthly business analysis
Sales Manager
Ulta Beauty
Taunton
01.2020 - 01.2022
- Trained new Beauty Advisors on Point of Sale, professional guest service, and Ulta Beauty replenishment processes
- Coached associates on to how to speak about our credit card program to guests and meet credit goals annually as well as increase sales in retail in services with card holders returning 3x more often than non cardholders
- Planned & executed in store events with brand partners to achieve event goals of $1500 minimum
- Retailed an average of $60 per guest's basket while shopping from product recommendations and demonstrations
Cafe Manager
Barnes & Noble
Braintree
01.2015 - 01.2020
- Upsold drink sizes to increase average dollar spent by .50 per drink as well as recommending cookies to each order for an additional $3 per guest
- Initiated the "Extra Espresso Shot" Contest to create healthy competition between baristas and increase sales by .50 for any drink that could add additional shots of espresso
- Conducted monthly inventory to see where opportunities for cafe orders and waste lie
Education
Bachelor of Arts -
Dean College
Franklin, MASkills
- Verbal and written communication
- Decision making
- Active listening
- Risk management
- Empathy
- Prioritization
- Constructive feedback
- Leadership courage
- Performance management
- Recruitment and onboarding
- Payroll processing (UKG Pro FM)
- Scheduling execution
- Data analysis
- Workforce management
- Budgeting
- Supply ordering
- Microsoft PowerPoint
Timeline
Experience Manager
Ulta Beauty
01.2022 - Current
Sales Manager
Ulta Beauty
01.2020 - 01.2022
Cafe Manager
Barnes & Noble
01.2015 - 01.2020
Bachelor of Arts -
Dean College