Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Chelsea Chapman

San Antonio,TX

Summary

Offering key skills in positive, personable, and solution-oriented with natural ability to communicate effectively and build rapport. Communication and problem-solving, ready to excel in customer-focused environment. Delivers understanding of customer service principles and technical skills in CRM software and conflict resolution. Ready to use and develop communication and technical skills in [Desired Position] role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Solutions Representative

Spectrum
02.2025 - 06.2025
  • Verifying accounts and transferring accounts to new home address
  • Adding on new products to the account requested by customers
  • Having technical difficulties getting the account settled an corrected for the client
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed account changes and billing inquiries, maintaining accuracy in customer records.
  • Educated customers on product features and benefits, enhancing overall user experience.
  • Served as point of contact for customers during all stages of the sales process, maintaining clear communication lines and ensuring client satisfaction.

Customer Service Representative

UlG Group
09.2024 - 11.2024
  • Answered calls from clients and new customers getting with united health care asking to complete or need to do the yearly surveys that would help with new machine that patients need at home or on the go.
  • Clients calling in to get more assistance on documents for united health care and speaking another language getting interpreters for that's specific language. Mandarin, Vietnamese, Spanish, Croatian.
  • Monitored feedback from patients to identify areas for service enhancement and implemented necessary adjustments.
  • Delivered exceptional customer support through effective communication and problem-solving skills.
  • Assisted healthcare professionals by providing support in processing insurance claims and verifying coverage details.

Customer Service Representative

CGI Federal
04.2024 - 06.2024
  • Working with doctors and nurses in hospitals getting their credentials for any locations of new jobs or needing to update information on personal accounts resetting passwords, updating different nppa and cma credentials.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Provided exceptional customer support through effective communication and problem-solving techniques.
  • Maintained detailed records of customer interactions using CRM software for quality assurance.

Customer Service Representative/Collections

Ultimate staffing
02.2024 - 04.2024
  • Answering inbound phone calls from debtors calling in asking about the letter they have received by mail.
  • Taking payment on behalf of different courts across united states having debtors call in to pay a toll ticket, citations, traffic tickets or penalty that's holding against their license, or court fees that the courts needs the debtor to pay.
  • Outbound calls to debtors to make sure that they have a payment plan set up or they are paying in full for the tickets or citations owed, only taking visa or mastercard because its nationwide usage for everyone.
  • Providing ways to help them pay the ticket or needing to set a court date for certain cities and going over every citation or ticket with debtor.

Customer Service Representative /Contact Center

i2c Inc
03.2022 - 11.2023
  • Verifying cardholder's with their last four of the card last four social security, date of birth, an phone number and email, address
  • Provided exceptional customer service by assisting with inquiries and resolving complaints promptly.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolving disputed transactions or stolen/ lost cards an confirmed payments dates payment amounts etc
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Diploma -

Macarthur High School
San Antonio, TX
06.2012

Skills

  • Proficient in administrative tasks for two years
  • Proficient in Microsoft Office
  • Fluent in English
  • Professional phone communication
  • Accurate data entry
  • Proficient typing skills
  • Effective organizational skills
  • Seven years in customer service
  • Effective problem resolution
  • Computer skills (4 years)
  • Effective multitasking
  • Document creation
  • Four years in customer support
  • One year of clerical expertise
  • Time management

Certification

Driver's License

Additional Information

  • References
  • Ultimate Staffing Heather 210-756-8764
  • I2c inc Company Vanessa Powers Operations Manager 726-610-4480
  • Danielle Woods Supervisor Work # 650-593-5400 EXT 6138
  • Salvation Army Vera Maciel Manager 5626194579
  • Memorial Care hospital Titana coworker 7603658448
  • Covid clinic Alison manager 7147591931
  • Spectrum Sup Robert Flores 2102905014

Timeline

Customer Solutions Representative

Spectrum
02.2025 - 06.2025

Customer Service Representative

UlG Group
09.2024 - 11.2024

Customer Service Representative

CGI Federal
04.2024 - 06.2024

Customer Service Representative/Collections

Ultimate staffing
02.2024 - 04.2024

Customer Service Representative /Contact Center

i2c Inc
03.2022 - 11.2023

Diploma -

Macarthur High School

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