CHELSEA CHERRY
MCDONOUGH,GA
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
14
14
years of professional experience
Work History
Auto Injury Adjuster
State Farm
Dunwoody, GA
11.2023 - 06.2025
- Efficiently addressed high volume of customer calls related to Motor Vehicle Accidents.
- Handled customer claims through correspondence, payments, and rental reservations. Manage complex motor vehicle accident claims while coordinating with multiple stakeholders to streamline claims processing and enhance customer satisfaction.
- Implement efficient claim resolution strategies, orchestrating rental arrangements and payment disbursements to minimize customer inconvenience.
- Execute thorough claim assessments and documentation reviews to ensure accurate settlement decisions and maintain compliance standards.
- Verified accuracy of diagnostic codes from medical professionals and hospitals for proper settlement.
- Licensed in 6 states property and casualty.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
Account Representative Manager
Randstad- Webster Bank
11.2021 - 05.2022
- Streamlined processes for managing HSA and FSA accounts.
- Ensured timely and accurate problem resolution.
- Managed staff and ensured compliance with banking regulations.
- Enhanced bank performance through strategic planning. Implemented streamlined procedures for HSA and FSA account management, ensuring precise documentation and regulatory compliance while maintaining customer satisfaction.
- Resolved complex banking inquiries and account discrepancies through systematic problem-solving, delivering consistent customer service excellence.
- Executed accurate tax document preparation and account transfers while adhering to strict banking protocols and compliance standards.
Department Clerk/ Administration Assistant II
The Fibroid Center of Atlanta
Atlanta, GA
02.2020 - 01.2022
- Managed patient scheduling and insurance processes, enhancing efficiency and service quality.
- Coordinated administrative tasks, improving office operations and resource management.
- Streamlined communication channels, ensuring prompt response and effective patient care.
- Facilitated pre-authorizations and payments, optimizing financial procedures.
- Utilized Epic and Eagle systems for accurate medical records management.
- Optimized front desk operations by implementing efficient patient information processing protocols and maintaining accurate medical documentation systems.
- Facilitated seamless communication between insurance providers and patients while managing calendar coordination and meeting arrangements for medical staff.
- Created efficient document management workflow, optimizing administrative processes and enhancing operational productivity.
- Assistance with the operating Doctors schedules including travel, boarding, meetings and payroll.
Loan Assistant Remote
Noble Enterprise
Houston, TX
08.2020 - 09.2021
- Reviewed initial loan approvals to gather necessary documentation.
- Conducted meticulous evaluations of submitted applications.
- Conducted creditworthiness assessments.
- Proficient in handling conventional loan processing.
- Confirmed satisfaction of underwriting requirements. Streamlined loan approval workflows by implementing systematic documentation review processes and conducting thorough creditworthiness evaluations.
- Managed complex loan applications while ensuring strict compliance with underwriting guidelines and maintaining accurate documentation standards.
Resolution Specialist
The Home Depot
Atlanta, GA
09.2018 - 02.2020
- Resolved customer issues, enhancing satisfaction and reducing handling time to 9.5 minutes.
- Managed HVAC installations and property leasing projects, ensuring timely completion.
- Facilitated window purchases and installations, driving project success.
- Handled payments and compensation, ensuring accuracy and customer satisfaction.
- Collaborated in a team environment, improving customer management and multitasking skills.
- Led customer service excellence initiatives through effective problem-solving and multi-channel communication strategies.
Wholesale & Retail Mortgage Loan Closer/Underwriting
Sutherland Global Group
Houston, TX
05.2011 - 05.2018
- Assist clients in completing final steps of the mortgage process successfully.
- Efficiently compile requested MERS reports.
- Handled inquiries from customers, bank attorneys, and sales force via phone or email.
- Detailed financial figures for borrowers and executed closings for lenders.
- Reviewed loan packages for accuracy and completeness.
- Ensured timely fund transfers for Title Company closings.
- Manage multi-state loan closings efficiently.
- Assessed loan intake through comprehensive review of service orders.
- Ensured timely clearance and payment of taxes per county regulations.
- Provided timely updates on underwriter conditions and loan progress.
Education
Bachelor Of Science In Nursing - Pediatric Nursing
Gordon State College
Barnsville, GA07.2026
Skills
- Multitasking
- Patient-focused care
- Verbal and written communication
- Patient education
- Organizational skills
- Claims processing
- Patient scheduling
- Patient registration
- Insurance verification
- Medical terminology
Timeline
Auto Injury Adjuster
State Farm
11.2023 - 06.2025
Account Representative Manager
Randstad- Webster Bank
11.2021 - 05.2022
Loan Assistant Remote
Noble Enterprise
08.2020 - 09.2021
Department Clerk/ Administration Assistant II
The Fibroid Center of Atlanta
02.2020 - 01.2022
Resolution Specialist
The Home Depot
09.2018 - 02.2020
Wholesale & Retail Mortgage Loan Closer/Underwriting
Sutherland Global Group
05.2011 - 05.2018
Bachelor Of Science In Nursing - Pediatric Nursing
Gordon State College
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