Chelsea Clemons
Suffolk,Virginia
Summary
Aspiring Social Worker dedicated to forming trusting relationships and advocating for best interest of clients. Expertise in customer service. Respectful and compassionate professional offering 12+ years background serving community by providing guidance for clients and consumers in need.
Overview
11
11
years of professional experience
Work History
Designer
Huntington Ingalls Newport News Shipbuilding
06.2023 - Current
- Improved drafting efficiency by implementing advanced CAD software and techniques.
- Collaborated with engineers and architects for accurate design development and project execution.
- Enhanced project accuracy by performing thorough quality control checks on all drafts before submission.
- Streamlined the drafting process, utilizing standard templates and guidelines for consistent results across projects.
Senior Claims and Disputes Specialist
Portfolio Recovery Associates
08.2019 - 04.2023
- Resolved disputes efficiently by conducting thorough investigations and applying appropriate resolution strategies.
- Improved customer satisfaction by providing prompt responses and effective resolutions to dispute cases.
- Managed caseloads effectively, ensuring timely processing of disputes in accordance with established procedures.
- Collaborated with cross-functional teams for successful resolution of complex dispute scenarios.
Payroll Support Specialist
Smithfield Foods
08.2017 - 08.2019
- Enhanced payroll accuracy by meticulously reviewing timesheets and resolving discrepancies.
- Streamlined payroll processes for increased efficiency, implementing automated systems and software.
- Maintained compliance with federal, state, and local tax laws by staying current on regulations and accurately calculating withholdings.
- Collaborated with Human Resources to manage employee data changes, ensuring accurate record-keeping for all personnel.
Assistant Store Manager
CATO
07.2016 - 12.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Front End Customer Service Associate
Walmart
08.2015 - 06.2016
- Supported store operations through efficient organization of promotional materials and signage.
- Managed customer inquiries, directing them to appropriate departments or staff members for further help.
- Increased overall customer experience by offering helpful suggestions and product recommendations.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain satisfaction levels.
Cashier
Walmart
07.2013 - 08.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate Degree - Social Science
Tidewater Community College
12.2022
Skills
- Stormwater Management
- CAD Software Proficiency
- Design Development
- Erosion Control
- Appointment Scheduling
- Data Collection
- Product Knowledge
- Report Generation
- New Hire Processing
- Cognitive Behavioral Therapy
- Records Management
- Safety Planning
other core competencies
- Fully Vaccinated
- CPR Certified
References
References available upon request.
Timeline
Designer
Huntington Ingalls Newport News Shipbuilding
06.2023 - Current
Senior Claims and Disputes Specialist
Portfolio Recovery Associates
08.2019 - 04.2023
Payroll Support Specialist
Smithfield Foods
08.2017 - 08.2019
Assistant Store Manager
CATO
07.2016 - 12.2017
Front End Customer Service Associate
Walmart
08.2015 - 06.2016
Cashier
Walmart
07.2013 - 08.2015
Associate Degree - Social Science
Tidewater Community College
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