Chelsea Clowdus
Josephine
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Medical Assistant
FastDoc Urgent Care
06.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Server / Bartender
Lakeview by Peppersmash
06.2020 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
HR Director
JDPR GROUP INC
09.2014 - 03.2020
- Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
- Optimized HR budget allocation by strategically reallocating resources based on department needs and priorities.
- Supported organizational change initiatives by guiding employees through periods of transition, minimizing disruption to productivity.
- Collaborated with executive leadership team to develop long-term HR strategies aligned with business objectives.
- Established strong relationships with both employees and management teams, fostering a collaborative work environment.
- Strengthened employer brand through targeted recruitment marketing campaigns aimed at attracting top-tier candidates.
- Oversaw talent acquisition efforts, ensuring alignment with company values and growth strategies.
Admin
EAGLE LANDSCAPE
12.2012 - 08.2014
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Bartender
FOXXIES SPORTS GRILL
09.2013 - 10.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server / Bartender
BRICK HOUSE TAVERN & TAP
09.2011 - 12.2012
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
CERTIFICATE - Teaching
Teachers of Tomorrow
2401 Fountain View Dr #700, Houston, TX 77057Bachelor of Arts - Criminal Justice
The University of Arizona Global Campus
Chandler, Arizona12-2022
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Relationship building
- Critical thinking
- Behavior management
- Growth mindset
- Conflict resolution
Timeline
Medical Assistant
FastDoc Urgent Care
06.2021 - Current
Server / Bartender
Lakeview by Peppersmash
06.2020 - 06.2021
HR Director
JDPR GROUP INC
09.2014 - 03.2020
Bartender
FOXXIES SPORTS GRILL
09.2013 - 10.2013
Admin
EAGLE LANDSCAPE
12.2012 - 08.2014
Server / Bartender
BRICK HOUSE TAVERN & TAP
09.2011 - 12.2012
CERTIFICATE - Teaching
Teachers of Tomorrow
Bachelor of Arts - Criminal Justice
The University of Arizona Global Campus
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