Chelsea Cole
Elmira,NY
Summary
Personable and compassionate individual with natural ability to connect with and support others. Possesses foundational knowledge in behavior management and crisis intervention. Committed to creating safe and supportive environment that fosters personal growth and well-being.
Overview
6
6
years of professional experience
Work History
Overnight Residential Counselor
RSS
07.2008 - 08.2009
- Implemented individualized care plans for clients, addressing unique needs and goals effectively.
- Developed rapport with clients, establishing trust and strong communication channels for better outcomes.
- Providing emotional support to clients experiencing distress or difficulty sleeping, helping them achieve restful slumber through calming techniques.
- Monitored client behaviors during nighttime hours, intervening proactively to prevent escalation or crisis situations.
- Assisted residents with daily living activities, promoting independence and selfsufficiency.
- Administered medication according to prescribed schedules, ensuring proper dosage and adherence to protocols.
- Documented nightly observations accurately, contributing valuable information for improved case management decisions.
Vocational Rehabilitation Counselor
Chemung County ARC
06.2004 - 01.2008
- Evaluated the effectiveness of vocational programs, recommending adjustments to improve overall success rates.
- Developed strong rapport with clients by demonstrating empathy and understanding of their unique challenges.
- Monitored client progress through regular follow-up meetings, adjusting plans as needed for optimal success.
- Coordinated with community resources to provide additional support services that complemented vocational goals.
- Managed caseloads efficiently while adhering to ethical guidelines and maintaining high-quality service standards.
- Maintained thorough case documentation, ensuring accurate records and efficient service delivery.
Residential Counselor
Chemung County ARC
10.2003 - 06.2004
- Ensured compliance with regulatory standards by meticulously documenting all resident interactions and incidents.
- Supported case managers in the development and implementation of continuing care plans for residents, preparing them for successful transitions into independent living situations.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Boosted morale and engagement by planning and executing recreational and therapeutic group outings.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Improved residents' daily living skills with hands-on training and consistent routine establishment.
- Served as a liaison between families or guardians of clients when necessary; providing updates about clients' progress or addressing any concerns they may have.
- Reduced instances of behavioral escalation by implementing proactive de-escalation techniques and interventions.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Monitored and documented client progress toward meeting goals and objectives.
Education
Associate of Applied Science - Chemical Dependency Counseling
Corning Community College
Corning, NY12-2025
Associate of Applied Science - Human Services
Corning Community College
Corning, NY12-2005
Skills
- Dependability
- Flexibility
- Mental health awareness
- Substance abuse
- Client confidentiality
- Positive reinforcement
- Self-awareness
- Assertiveness
- Boundaries setting
- HIPAA protocols
- Substance abuse disorders
- Residential care
- Teamwork and collaboration
- Adaptability and flexibility
- Self motivation
- Adaptability
- Interpersonal skills
Timeline
Overnight Residential Counselor
RSS
07.2008 - 08.2009
Vocational Rehabilitation Counselor
Chemung County ARC
06.2004 - 01.2008
Residential Counselor
Chemung County ARC
10.2003 - 06.2004
Associate of Applied Science - Chemical Dependency Counseling
Corning Community College
Associate of Applied Science - Human Services
Corning Community College
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