Chelsea Cole

Consistently met credit card sign-up targets by leveraging excellent communication and interpersonal strengths

• Assisted customers in enrolling in loyalty programs
• Suggested the best merchandise based on the needs and desires of the customer
• Worked with other members of the sales team to meet group goals
• Provided assistance to customers in any dilemma faced
• Kept up with current promotions, exchange policies, payment policies, and security procedure
• Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current
• Trained all new sales employees on effective sales, service, and operational strategies to maximize team performance

• Retrieved requested files and delivered to appropriate personnel.
• Eliminated outdated or unnecessary materials according to file maintenance guidelines or legal requirements.
• Supported other administrative tasks including photocopying, faxing, mailing.
• Assisted in organizing and maintaining confidential files for the company.
• Reviewed files to check for complete and accurate information.
• Managed and organized physical and digital filing systems for easy access and retrieval.
• Maintained professionalism and discretion when handling sensitive information.
• Assisted Mobile Crisis Unit in responding to mental health and emergency situations
• Supported officers in identifying and resolving issues during ride-alongs and other fieldwork.

• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
• Answered customer inquiries regarding product features, pricing, and availability.
• Ticketed, arranged and displayed merchandise to promote sales.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.