Summary
Overview
Work History
Education
Skills
Work Preference
Languages
Timeline
Hi, I’m

Chelsea Collier

Broadway,VA
Chelsea Collier

Summary

Proven leader and efficient organizer, demonstrated at Massanutten Condo Rentals with a keen focus on customer satisfaction and housekeeping excellence. Expert in chemical handling and fostering team adaptability, significantly enhancing guest experiences and operational efficiency. Skilled in reducing complaints and elevating service quality through effective training and inventory management.

Being in Situations of my own,Such as Neighbors that had passed out on me ,Keeping them alert until Medics came to take over .Helping the Patient stay Calm,Given Water to stay Hydrated .Damp wash cloth to also maintain Temperature and stay cool.

My Mother who was recently in a Rehab Center for 2 months .Taking responsibility ,Being only and last of Kin .Speaking with Professionals,APS,Social Workers,Communication Skills were much needed and used.

Father whom I was taking care of in my High School Years when diagnosed with Cancer,Changing ,Feeding,Medicine Observation

Keeping track of Strict Diet Routine ,What and What not to have at certain times and how much

Grandmother who also had Cancer,Medicine Observation,Bathing,Changing,Feeding,Keeping a Clean Environment for her at the time she was living.Food Prepping.

Massanutten Resort ,2015 I was in a situation where I was called down at the bottom of the Slopes ,To a Scene that included an older Male,Late 50’s that had fallen over in the inter tube at a high rate speed when stopped he complained of Neck pain, was still aware of his surroundings but had a hard time acknowledging who the person was helping. Was told over the Walkie to Stay put and help Ski Medics to give an extra hand at the time of the incident .Holding his Head still ,Trying to keep him talking and aware and or alert of his location ,Where or What State he was in, How old he was etc,Maintaining Eye contact. .Knowing which Brace to put around his Neck weather it be an infant ,Toddler or Adult .Grabbed the Brace labeled for Adults handed it to the Medics. Proceeded to help lift 200+ lbs Male on a Stretcher .As Paramedics arrived on Scene .Was able to get him in safely and secure. And went on about my night .Was Thanked by Ski Medics ,The Resort Staff and the Gentlemen asked my name prior and thanked me. In the meantime shaking, holding my hand himself meanwhile smiling the whole time .It was a relief , a good feeling to know My help was needed .It's always been my passion to help others and there well being.

Overview

9
years of professional experience

Work History

Massanutten Condo Rentals

Housekeeping Team Leader
01.2019 - 05.2019

Job overview

  • Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
  • Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
  • Reduced guest complaints with proactive communication and addressing issues promptly.
  • Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.

Lowes

Sales Associate
03.2017 - 10.2017

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Ocean House Condominiums

Office Assistant
05.2010 - 08.2011

Job overview

  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.

Education

Pedro Menendez High School
Saint Augustine, FL

from Buisness
05.2011

Skills

  • Housekeeping knowledge
  • Customer service focus
  • Customer service-focused
  • Work Inspection
  • Chemical Handling
  • Organizational Skills
  • Adaptability and Flexibility
  • Heavy Lifting
  • Health and safety compliance
  • OSHA Compliance
  • Hazardous chemical training

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementWork-life balance

Languages

English
Full Professional

Timeline

Housekeeping Team Leader

Massanutten Condo Rentals
01.2019 - 05.2019

Sales Associate

Lowes
03.2017 - 10.2017

Office Assistant

Ocean House Condominiums
05.2010 - 08.2011

Pedro Menendez High School

from Buisness
Chelsea Collier