Chelsea Conrad
Martinsville,IL
Summary
Detail-oriented operations and administrative professional with experience supporting high-volume construction and financial environments. Strong background in customer service, compliance, and team coordination, with time management and problem-solving skills,
Overview
14
14
years of professional experience
Work History
Field Operations Coordinator
Cupertino Electric
Indiana
07.2024 - Current
- Manage payroll processes including time tracking, corrections, reporting across multiple crews and jobsites.
- Support field teams, superintendents and managers with manpower planning and administrative needs
- Facilitate new hire onboarding, I9 verification, orientation scheduling and documentation tracking.
- Ensure compliance with CEI's company policies, union requirements and Davis-Bacon regulations.
- Act as a key point of contact between fields teams, payroll and management.
- Ensured accurate payroll processing by reviewing timesheets and updating employee information as needed.
Onsite Project Assistant
Swinerton Renewable Energy
Midland, North Carolina
06.2021 - 02.2022
- Monitored all employees during time alley to ensure the proper clock in - clock out procedures are being followed.
- Coordinated daily site operations and supported superintendents with staffing and logistics.
- Managed employee time tracking and documentation.
- Conducted new hire orientations multiple times per week.
- Maintained both physical and digital filing systems
- Negotiated vendor pricing and sourced materials for project needs.
- Ensured each contractor's hours were logged into Kronos and submitted weekly hour reports.
Debt Collector Agent /Bank Teller
The Morris Plan
Terre Haute, IN
06.2020 - 06.2021
- Trained new team members on best practices in collections and customer engagement.
- Build strong customer relationships while maintaining compliance with banking regulations.
- Utilized skip tracing and other techniques to locate debtors.
- Handled high-volume inbound/outbound calls regarding accounts and collections.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Developed effective communication strategies to negotiate payment arrangements with clients.
- Coordinated daily cash reconciliation.
- Performed customer transactions, including deposits, withdrawals and cashier checks.
- Maintained teller drawer to perform bank transactions.
- Processed loan payments and credited to the proper accounts.
- Completed payoffs and administered auto titles to the appropriate recipients.
Receptionist
Honey Creek Collision & Custom Paint
Terre Haute, IN
09.2019 - 06.2020
- Managed front office operations, scheduling and customer communications
- Coordinated with insurance companies and vendors to resolve claims
- Processed payments and maintained accurate financial records using QuickBooks
- Provided updates to customers regarding vehicle status and services.
- Managed vehicle part return credits.
- Processed cash/card payments for deductibles and balances..
- Assisted Service Manager with daily operations in fast-paced shop environment.
- Managed inbound and outbound calls to respond to inquiries and resolve concerns.
Certified Nursing Assistant
Casey Health Care Center
Casey, IL
07.2012 - 06.2019
- Assisted with bathing, dressing, ambulation, feeding, vital statistics and overall care of 8-10 residents at a time.
- Provided nurses with adequate documentation and communication when duties are completed promoted patient confidentiality daily using HIPPA guidelines.
- Reliable, compassionate care, assuring the resident's daily wants and needs are met in a timely manor.
Education
High School Diploma -
Sr High School
Martinsville, ILSkills
- Payroll Processing and Timekeeping
- Multi-Site Coordination
- Compliance and Documentation
- Problem Solving and Critical Thinking
- Microsoft Office and QuickBooks
- Insurance
- Time management and Organization
- Adaptive leadership
- Dependable and responsible
Timeline
Field Operations Coordinator
Cupertino Electric
07.2024 - Current
Onsite Project Assistant
Swinerton Renewable Energy
06.2021 - 02.2022
Debt Collector Agent /Bank Teller
The Morris Plan
06.2020 - 06.2021
Receptionist
Honey Creek Collision & Custom Paint
09.2019 - 06.2020
Certified Nursing Assistant
Casey Health Care Center
07.2012 - 06.2019
High School Diploma -
Sr High School