Chelsea Contreras
Vancouver,WA
Summary
Proven leader, manager and coach with top rankings and reviews with a track record of sustained superior performance in all aspects of retail sales, operations, logistics and human resources. Driven and passionate professional committed to the attainment of corporate goals while also balancing client needs and employee development. Outstanding combination of leadership experience, human resources and training, coupled with a relentless drive, and polished professional business presence and relationship building skills – a total package professional.
Overview
12
12
years of professional experience
Work History
People and Culture Manager, Talent and Culture
Molecular Testing Labs
12.2022 - Current
- Assisted in developing an organizational People and Culture Strategy, consisting of Performance Management, Talent Strategy and Learning and Development.
- Created and drove culture-promoting activities throughout the business.
- Reported to Vice President of People Strategy.
- Participated in the interviewing, hiring and onboarding process of c-suite level executives, including VP of People Strategy, VP of Regulatory Affairs, Senior Director of Sales Operations, Senior Director of Marketing, and Chief Operations Officer.
- Generated a standardized Hiring Process with formal documents to compete in the market for top talent.
- Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
- Worked with internal partners to design and execute strategic communications and programs to increase overall employee alignment and engagement.
- Implemented People Success platform, Lattice.
- Lead staff of 300 through goal and objective creation, following a managing by objective model.
- Oversaw People Engagement Committee including 15 Ambassadors.
- Drove projects from conception to completion.
- Fostered strong relationships with leaders across business to communicate strategic goals and initiatives.
- Followed a Business Partner model partnering with Chief Commerical Officer, Chief Scientific Officer, Chief Legal Officer, Head of Corporate Development and Chief Executive Officer.
- Helped produce and implement a competency based strategy.
- Built Learning and Development strategy utilizing FranklinCovey content.
- Drove cross-functional relationships to connect managers and employees and improve overall efficiency.
- Managed other People and Culture staff and oversaw completion of tasks and initiatives.
- Improved total rewards package through employee feedback and market research.
Loan Officer
LoanDepot
06.2021 - 12.2022
- Delivering excellent customer service to all clients from inquiry, application, financial goal planning, contract fulfillment, loan operations to closing.
- Assist clients to build financial wealth through financial planning and analytical assessment of the market.
- Drive team and personal sales goals through strategic marketing and sales tactics.
- Successfully partner with industry professionals to gain leads and drive business.
- Educate borrowers to make impactful decisions.
- Ability to network and build the financial community.
- Developed strong relationships with customers through high levels of customer service.
- Licensed through NMLS and operating in WA, OR, MT, ID, AZ and CA.
- Management of 30 professionals from start to finish within the mortgage process.
- Fluent in the financial market and industry standards.
- Assisted in closing 100 units in 2021 for our team resulting in our team to obtain chairman's’ elite status.
- Drove sales through external partnerships.
- Lead educational courses for borrowers and external partners.
Store Director
Target Corporation
05.2017 - 04.2021
- Oversee total store operations.
- Reported to District Director.
- Utilized peer to peer business partnership with District Human Resource Director.
- Providing outstanding service to all guests.
- Drive results through exempt and non-exempt team members.
- Delivering on company financial goals.
- Leading through a modernized culture to drive change and innovation.
- Successfully guiding a team through new company strategy.
- Ran a 40-million-dollar store resulting in a 10% sales increase year over year.
- Leadership management of a staff of 250 team members, and 5 exempt leaders
- Facilitated succession planning and career pathing practices.
- Managed hiring, training and mentoring new staff members.
- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
- Distributed employee engagement surveys to identify areas of improvement.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Fluent in all aspects of the business, Human Resources, Logistics, Operations and Guest Service.
- Achieved Golden Contribution, which is earned by scoring 100% within Target metrics, including payroll, sales, safety and operations.
- Focused on team talent and development resulting in several promotions
- Drove sales through external vendor partnerships resulting in positive sales increase for partners.
- Successfully lead through a modernized change focusing on a sales and guest culture.
- Consistently produce top results in food safety audits, turnover, overtime and incremental sales growth.
Executive Team Leader, Human Resources
Target Corporation
07.2014 - 05.2017
- Responsible for all aspects of store Human Resources, to include employee relations, training, interviewing, retention, compensation, separation, leadership development, career progression, and staffing requirements management and implementation.
- Reported to Store Director and District Human Resource Director sponsor.
- Maintain accountability for labor law compliance, benefit administration and talent acquisition.
- Monitored Team Health Metrics in order to drive turn over and engagement scores.
- Leadership and management of a staff of 150-160 including, 12 non-exempt leaders.
- Successfully kept store staffed and trained in order to create healthy team culture.
- Administered Engagement Surveys in order to build overall team engagement.
- Human Resource District Resource, provided human resource support to Store Directors and Executive Team Leaders within the district.
- District Trainer, in charge of onboarding and training process for all new Executive Team Leaders within the district.
- Ranging from Oregon, Washington, Idaho, Nevada and Montana.
- Assisted in running a 32-million-dollar store resulting in a 5% sales increase.
- Achieved Golden Contribution, which is earned by scoring 100% within Target metrics, including payroll, sales, safety and operations
- On boarded two externally hired Store Team Leaders who have gone on to manage their own stores.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Recruited top talent to maximize profitability.
Executive Team Leader, Logistics Operations
Target Corporation
05.2011 - 07.2014
- Lead and promote a Fast, Fun and Friendly environment and ensure that all store operational goals are met or exceeded
- Contribute to store profitability through customer service
- Core roles included talent management, operation control, freight management, safety, driving sales all while creating and maintaining a productive, positive environment for staff and customers
- Successfully operated and controlled all in-bounding and out-bounding freight
- Implemented new team routines to help drive sales, resulting in a 1.5% increase year over year
- Oversaw productive and successful work groups
- Managed and developed a team member for promotion
- Contributed to a 13% compensation increase in the 2012 fiscal year
- Administered 100% operational scores during 2012 and 2013
- Oversaw 130 Team Members within a 25 million dollar store
- Ran an incident free work zone in 2012 and 2013 scoring 100% operationally.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Interviewed, recruited and trained new onboarding candidates.
- Identified trends and assessed opportunities to improve processes and execution.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Monitored expenditures to mitigate risk of overages.
Education
Bachelor of Arts - Business Psychology and Human Resources Management
Washington State University
Pullman, WASkills
- Business Development
- Policy Implementation
- Performance Management
- Strategic Planning
- Expense Tracking
- Time Management
- Key Performance Indicators
- Complex Problem-Solving
- Team Leadership
- Policy and Procedure Development
- Verbal and Written Communication
- Performance Evaluations
- Employee Training and Development
- Expectation Setting
- Employee Relations
- Talent Recruitment
- Succession Planning
- Leadership Development
- Corrective Action Planning
- Compensation Structuring
- Organizational Development
- Employee Handbook Development
- Employee Engagement
- Employee Relations Oversight
- Employee Engagement Strategies
- Human Resource Management Software HRMS
- Cross-Functional Collaboration
Additional Information
FranklinCovey Facilitator
Timeline
People and Culture Manager, Talent and Culture
Molecular Testing Labs
12.2022 - Current
Loan Officer
LoanDepot
06.2021 - 12.2022
Store Director
Target Corporation
05.2017 - 04.2021
Executive Team Leader, Human Resources
Target Corporation
07.2014 - 05.2017
Executive Team Leader, Logistics Operations
Target Corporation
05.2011 - 07.2014
Bachelor of Arts - Business Psychology and Human Resources Management
Washington State University
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