Chelsea Cottingham
Elyria,Ohio
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Pizza Dough Maker
Jollys pizza
Strongsville, Ohio
09.2024 - Current
- Inspected raw materials for freshness before mixing them together in batches.
- Checked dough for proper consistency, adding more flour if needed.
- Performed quality control checks on finished products before packaging them for delivery or sale.
- Combined ingredients by hand and with electric mixing equipment.
- Monitored color of baking items to raise or lower temperature or remove from oven.
- Measured and weighed ingredients to prepare dough for recipes.
- Blended ingredients and mixed dough, following recipes.
- Rolled out and stretched dough on counters or tables to form flat crusts of desired size.
- Checked temperature of ovens prior to baking pizzas.
- Operated machinery such as mixers, ovens and presses safely while preparing the dough.
- Kept track of inventory levels of ingredients used in making pizza dough.
- Cleaned work areas and equipment at end of shift.
- Recorded production information such as number of pizzas made during a shift.
- Mixed ingredients such as flour, yeast, salt, sugar, oil and water in large bowls or machines to prepare pizza dough.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared dough for pizzas according to recipes, using measuring cups and spoons.
- Weighed ingredients accurately for each recipe batch.
- Set ovens to appropriate temperatures to pre-heat.
- Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
- Followed established sanitation guidelines when cleaning work surfaces between batches of dough.
- Inspected finished products for quality assurance prior to packaging or delivery.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Cottage Baker
Myself
Elyria, OH
06.2024 - 09.2024
- Packaged finished products into boxes or containers for delivery or sale in store.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Inspected baking equipment in accordance with cleanliness and safety standards.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Cut and shaped dough for rolls, bread and various pastries.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Rolled and kneaded dough in preparation for cutting and shaping.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
- Combined ingredients by hand and with electric mixing equipment.
- Created decorative elements for cakes and pastries using fondant icing and other ingredients.
- Checked dough for proper consistency, adding more flour if needed.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Created new recipes using available ingredients and for special occasions.
- Adapted measurements to meet quantity of bakery items being prepared.
- Prepared doughs, batters, icings, fillings and toppings according to established recipes.
Office Worker
Dog Guard Of Ohio
Wadsworth, Ohio
04.2016 - 06.2024
- Educated customers on product features and technical details to highlight benefits.
- Called potential customers to assess business needs and present value propositions.
- Provided accurate information about products and services.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Adhered to company policies when dealing with customers.
- Collaborated with other departments to ensure efficient resolution of customer problems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Followed up on customer inquiries not immediately resolved.
- Listened to customer needs to identify and recommend best products and services.
- Maintained records of customer interactions and transactions.
- Identified potential opportunities to upsell products or services.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Analyzed trends in consumer behavior and preferences.
- Built sustainable relationships with customers through open communication.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Recognized potential areas needing improvement in the customer service process.
- Educated customers on product features and benefits.
- Developed strategies for improving the customer experience.
- Recruited, hired and trained new hires to optimize profitability.
- Provided feedback from customers to management regarding service failures or customer concerns.
- Generated quotes, processed payments and documented customer communications.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Negotiated prices and set up contracts to finalize sales agreements.
- Operated register, handled cash and processed credit card transactions.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
- Identified customer needs by asking questions and advising on best solutions.
- Answered customer questions about products and services and recommended appropriate solutions.
- Processed orders, forms, applications, and requests.
- Assisted customers with navigating website for product selection purposes.
- Produced sales documents, finalized deals and filed records.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Ensured compliance with all applicable laws and regulations related to the sale of goods or services.
- Operated a variety of machinery and tools safely and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current information.
Education
Associate of Science - Digital Marketing
Colorado Technical University
Colorado Springs, CO05-2024
Skills
- Proper kneading techniques
- Continuous learning mindset
- Equipment maintenance
- Consistent dough shaping
- Recipe adherence
- Dough preparation expertise
- Resourcefulness and initiative
- Stress tolerance
- Hygiene and cleanliness
- Leadership qualities
- Efficient workspace organization
- Ingredient measurement accuracy
- Food safety regulations
- Verbal and written communication
- Sales pitching
- Critical thinking
- Customer service
- Incoming call management
- Phone etiquette
- Conflict resolution
- CRM software
- Sales techniques
- Closing techniques
- Account management
- Data entry
- Customer complaint resolution
- Issue follow up
- Goal oriented
- Time management
- Decision-making
- Email management
- Appointment scheduling
- Email communication
- Negotiation tactics
- Contract negotiation expertise
- Multitasking and organization
- Customer education
- Relationship building
- Empathy and patience
- Upselling
- Active listening
- Problem-solving
- Target achievement
- Work order generation
Affiliations
- Cottage Baker
- farmers market vendor
- Produce gardener
- Mother of 2 children
- I help my fiance with his Tow business as needed.
Languages
English
Professional
References
References available upon request.
Timeline
Pizza Dough Maker
Jollys pizza
09.2024 - Current
Cottage Baker
Myself
06.2024 - 09.2024
Office Worker
Dog Guard Of Ohio
04.2016 - 06.2024
Associate of Science - Digital Marketing
Colorado Technical University
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