Chelsea Cottman
McKinney,TX
Summary
Adept at leading initiatives and driving policy advocacy, I excel in roles requiring analytical prowess and strategic engagement. At the Indianapolis Chamber of Commerce, I enhanced business advocacy efforts, demonstrating expertise in project management and volunteer management. My proficiency in EPIC and Salesforce, coupled with a 99% accuracy in medical billing processes, showcases my ability to blend technical skills with impactful leadership.
Overview
15
15
years of professional experience
Work History
BUSINESS ADVOCACY COORDINATOR
INDIANAPOLIS CHAMBER OF COMMERCE
Indianapolis, IN
03.2023 - 10.2024
- Support consistent and timely engagement with Policy Council members, BAC Board Members, Indy Chamber Board, and Executive Committee on Business Advocacy efforts
- Support Business Advocacy schedule management, meeting coordination, engagement with partner and volunteer leaders
- Support document management related to policy development, policy executive, political activities, and strategic initiatives
- Coordinated comprehensive travel arrangements for business advocacy initiatives.
- Managed credit card processing to maintain seamless business transactions.
OPERATIONS SPECIALTY ASSOCIATE
ONE AMERICA
Indianapolis, IN
01.2020 - 01.2022
- Independently managing personal/assigned case load and provided assistance to co-workers in their assigned duties as needed
- Proactively analyzing and identifying solutions to complex tasks and process improvement
- Developing collaborative relationships with other One America teams as needed to provide a positive internal and external customer experience
- Adhering to documented procedures as well as additional resources to accurate complete internal and external stakeholder request
- Completing quality checks on transactions based on auditing requirements to ensure teammates are operating at 100% accuracy levels on simple and complex transactions
- Maintaining adherence to regulatory and department standards/guidelines with assigned tasks
- Completing additional functions that support the team that includes metrics compilation and reporting to senior management as well as other departments
CONSUMER SERVICE ASSOCIATE
ANTHEM
Indianapolis, IN
05.2018 - 01.2020
- Educated benefits packages to members and addressed any questions or concerns they had with the products offered via verbal and written correspondence
- Established and maintained relationships with stakeholders
- Stayed abreast of new benefits products, market trends, and enrollment issues that clients were facing in a proactive manner
- Increased client’s engagement by analyzing their need and offering new products tailored to the nature of their business
- Served as a SME regarding products and assisted peers in completing their work as needed
- Resolved health insurance inquiries and issues, ensuring customer satisfaction.
- Assisted customers with health insurance questions, providing accurate information.
- Monitored inbound calls, emails, chat messages, and other channels for incoming customer requests.
Medical Billing/AR
ESKENAZI HEALTH
Indianapolis, IN
02.2016 - 05.2018
- Accurately and efficiently processed billing information by using multiple applications
- Determined the proper course of action for account and client conflict resolution and took appropriate actions such as rebilling accounts, contacting payors, contacting patients, updating demographics, and applying financial assistance appropriately to the client’s satisfaction while maintaining 99% accuracy
- Analyzed and resolved issues reported by the self-pay outsource vendor, and worked with vendors to resolve said issues.
- Assisted on any Ad Hoc projects as needed
- Maintained up-to-date knowledge of healthcare industry trends and changes in regulations affecting medical billing processes.
- Reviewed patient records for accuracy and completeness of information in the medical billing system.
- Provided training on medical billing software applications
PHARMACY BILLING
ALIXA RX
Indianapolis, IN
02.2014 - 12.2017
- Served as first point of contact to clients by completing 100-150 (inpatient and outpatient) inbound calls daily
- Initiated prior authorization forms and ensured all documentation were completed in entirety and accurately
- Gathered and distributed insurance information obtained through verbal and/or written communication for the purpose of maintaining sufficient cash flow
- Sent bills and claims to insurance companies, VA, and nursing home facilities
- Conducted regular audits of pharmacy activities to ensure accuracy in filling orders, maintaining records and billing practices.
- Managed patient inquiries regarding billing issues.
- Ensured compliance with state laws, regulations, and standards related to pharmacy operations.
- Assisted with the preparation of monthly financial reports related to billing activities.
LICENSED INSURANCE AGENT
LIBERTY NATIONAL INSURANCE
Indianapolis, IN
03.2010 - 12.2013
- Presented products offerings to current and prospective to business owners while ensuring that the products they utilized were well suited for their individual needs
- Made outbound sales calls to prospective clients to set appointments and enroll employees in group term life insurance
- Built and maintained rapport with fellow employees as well as current and prospective clients
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Maintained accurate records of client information including contact details and policy changes.
- Exceeded company sales goals for new policies.
Education
Bachelor of Science - Social Work
Indiana Tech
Indianapolis, IN05.2025
Associates of Applied Science - Medical Billing and Coding
Harrison College
Indianapolis, IN05.2008
General Education Diploma -
North Central High School
Indianapolis, IN01-2001
Skills
- MS Office
- EPIC
- Salesforce
- Order Fulfillment
- Database Management
- Training
- Project Management
- Reporting
- Analysis
- Requirements Documentation
- Leading Initiatives
- Employee Engagement
- Compliance
- Risk & Control
- Quality Auditing/Quality Control
- Excel
- Policy analysis
- Volunteer management
- Policy advocacy
- Payment posting
- Claim submission
- Medicare and medicaid process
- HIPAA compliance
- CPT knowledge
- ICD-10 proficiency
Timeline
BUSINESS ADVOCACY COORDINATOR
INDIANAPOLIS CHAMBER OF COMMERCE
03.2023 - 10.2024
OPERATIONS SPECIALTY ASSOCIATE
ONE AMERICA
01.2020 - 01.2022
CONSUMER SERVICE ASSOCIATE
ANTHEM
05.2018 - 01.2020
Medical Billing/AR
ESKENAZI HEALTH
02.2016 - 05.2018
PHARMACY BILLING
ALIXA RX
02.2014 - 12.2017
LICENSED INSURANCE AGENT
LIBERTY NATIONAL INSURANCE
03.2010 - 12.2013
Bachelor of Science - Social Work
Indiana Tech
Associates of Applied Science - Medical Billing and Coding
Harrison College
General Education Diploma -
North Central High School
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