Chelsea Couperthwaite
Delta,Ohio
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Century Equipment, A Jerry Pate Company
11.2023 - Current
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Personal
HR Block
01.2016 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
General Merchandise Associate
Walmart
05.2023 - 01.2024
- Increased customer satisfaction by providing friendly and efficient service in a fast-paced retail environment.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Placed store signage strategically to keep up-to-date advertisements in areas visible to customers.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Managed time effectively, prioritizing tasks to maintain productivity throughout shifts while adhering to company policies and procedures.
Receptionist
YMCA of Greater Toledo
07.2014 - 12.2017
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Assisted with onboarding new clients and securing paperwork completion.
- Collected payments, processed transactions and updated relevant records.
Education
Bachelor Of Arts - Fine Arts
Lourdes University
Sylvania, OH05.2015
Skills
- Creative Problem Solving
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Understanding Customer Needs
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Schedule Mastery
- Clerical Support
- Problem-Solving Abilities
- Adaptive Team Player
- Service Upselling
Timeline
Customer Service Representative
Century Equipment, A Jerry Pate Company
11.2023 - Current
General Merchandise Associate
Walmart
05.2023 - 01.2024
Customer Service Personal
HR Block
01.2016 - Current
Receptionist
YMCA of Greater Toledo
07.2014 - 12.2017
Bachelor Of Arts - Fine Arts
Lourdes University
Similar Profiles
Brianna DavisBrianna Davis
Receiving Clerk at Jerry Pate Turf & Irrigation Inc.Receiving Clerk at Jerry Pate Turf & Irrigation Inc.
Gena LameyGena Lamey
Home Care Taker Provider at Jerry PateHome Care Taker Provider at Jerry Pate
Rogelio Rubio-GarciaRogelio Rubio-Garcia
Product Support Manager/Service Manager at 4Rivers Equipment/21st Century EquipmentProduct Support Manager/Service Manager at 4Rivers Equipment/21st Century Equipment