CHELSEA CRAWFORD BLACKMON
CASTLE HAYNE,NC
Summary
Results-driven Project Manager specializing in digital banking and financial technology implementations for regional and national financial institutions. Proven track record of successfully managing over 15 projects, demonstrating expertise in process improvement within highly regulated banking environments. Skilled in navigating complex challenges to deliver innovative solutions that enhance operational efficiency and drive business growth. Committed to fostering collaborative relationships with stakeholders to ensure project success and alignment with organizational goals.
Overview
13
13
years of professional experience
Work History
Project Manager – Managed Services
nCino, Inc.
02.2024 - Current
- Manage 15+ projects simultaneously
- Led cross-functional teams to deliver projects on time and within budget.
- Coordinated resource allocation to optimize team productivity and ensure timely project completion.
- Developed comprehensive project plans utilizing Agile methodologies for improved workflow efficiency.
Executive Assistant – Chairman and Chief Executive Officer, Chief Financial Officer
nCino, Inc.
08.2022 - Current
- Manage multiple nCino Executives’ calendars and expenses
- Arrange complex domestic and international travel itineraries
- Schedule and assist with company-wide meeting logistics and communications
- Coordinate nCino board, investor, and earnings meeting logistics
- Serve as backup support for President and Chief Revenue Officer
Executive Assistant – Chief Customer Success Officer
nCino, Inc.
10.2018 - Current
- Managed nCino Executive’s calendar, travel, and expenses
- Saved leaders time by assisting with scheduling and coordinating events
- Supported global Customer Success Department of over 450 employees
- Coordinated internal and external meetings, All Hands and leadership offsites
- Recorded, scheduled and tracked action items taken in management meetings and QBRs
- Scheduled interdepartmental and Customer Success team meetings including Design Studio Demos and PSO Bootcamp
- Organized and manage departmental content and resources including Customer Success Management Slack channel, Chatter group, and over 25 departmental email distribution lists
- Assisted with DocuSign contract distribution to customers
Office Manager
Toll, Ray & Associates, PLLC
10.2017 - 10.2018
- Maintained accounting records using Quickbooks, Excel and TrustBooks
- Responsible for office bills, solving billing problems, payroll and resolving discrepancies
- Prepared client invoices and processed incoming payments
- Handled wire transfers
- Created and analyzed client balance sheets for auditing purposes
- Maintained computer and physical filing systems
Legal Assistant
Fletcher, Toll & Ray, LLC
05.2013 - 09.2017
- Proofed and edited legal documents while working under strict time constraints
- Completed administrative duties such as copying, scanning, billing, ordering office supplies, answering phones, greeting and directing clients
- Collaborated via email, telephone and facsimile with other assistants, Courts and contacts for the firm
- Responded to customer requests via telephone and email
Education
Bachelor of Arts - International Studies (Art and Literature Concentration)
University of North Carolina Wilmington (UNCW)
05.2013
Skills
- Problem Solving
- Multi-tasking and prioritization ability
- Cross-functional collaboration
- Timeline development and tracking
- Conflict resolution
- Resource allocation and scheduling
- Deadline driven
- Risk identification
- Project management
- Cross-functional collaboration
- Budget management
- Calendar management
- Stakeholder communication
- Process optimization
Timeline
Project Manager – Managed Services
nCino, Inc.
02.2024 - Current
Executive Assistant – Chairman and Chief Executive Officer, Chief Financial Officer
nCino, Inc.
08.2022 - Current
Executive Assistant – Chief Customer Success Officer
nCino, Inc.
10.2018 - Current
Office Manager
Toll, Ray & Associates, PLLC
10.2017 - 10.2018
Legal Assistant
Fletcher, Toll & Ray, LLC
05.2013 - 09.2017
Bachelor of Arts - International Studies (Art and Literature Concentration)
University of North Carolina Wilmington (UNCW)