Chelsea Crush
Cecil,AR
Summary
Proven leader with expertise in operations and procurement at Metal Shark Boats, enhancing supplier relationships and optimizing workflows. Skilled in inventory management and relationship building, driving efficiency and quality. Improved team morale and reduced turnover by 20% through engagement programs at Chick-fil-A. When team members were asked by new Chick-fil-A Operator "who have you worked with past or present that has had the biggest impact on you?" the new operator called me to tell me that nearly everyone he asked said my name (this was after I left for new business opportunity with Metal Shark) Excellent in training and leading by example. Professionally hiring, firing, and disciplining. Learned my team and created an environment of genuine care, compassion and comradery that bled over to the customers. Highly driven by results, and doesn't set well with complacency. Always room for improvement!
Overview
13
13
years of professional experience
Work History
Shipping and Receiving Clerk
Metal Shark Boats
New Iberia, LA
08.2023 - 02.2025
- Verified incoming shipments against packing slips and purchase orders for accuracy.
- Inspected materials for damage and reported discrepancies to supervisor.
- Loaded and unloaded freight using forklifts, pallet jacks, and dock equipment.
- Tagged, labeled, and routed inventory to correct storage and production areas.
Procurement Specialist
Metal Shark Boats
Jeanerette, LA
08.2022 - 08.2023
- Processed purchase orders, ensuring material availability aligned with production schedules.
- Reviewed supplier quotes and negotiated pricing for cost-effective purchasing decisions.
- Coordinated with engineering and production teams to resolve BOM and specification discrepancies.
- Monitored inventory levels to prevent shortages and support uninterrupted boat assembly.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Improved supplier relationships through regular communication and collaboration, enhancing overall service quality.
- Collaborated with cross-functional teams to develop project-specific procurement plans, aligning strategies with overall business objectives.
- Researched and identified potential new suppliers to increase vendor base.
Director of Operations
Chick-fil-A
New Iberia, Louisiana
08.2021 - 08.2022
- Directed daily restaurant operations to maintain service consistency, food safety, and guest satisfaction
- Implemented staffing schedules to align labor coverage with sales trends and peak demand
- Trained leadership teams on hospitality standards, performance expectations, and operational procedures
- Monitored inventory controls to reduce waste and support accurate product availability
- Collaborated with leadership on business goals, cost control, and continuous improvement initiatives
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.
- Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Team Lead
Chick-fil-A
New Iberia, LA
12.2019 - 08.2021
- Led front-of-house and drive-thru workflows to maintain fast, accurate guest service.
- Coached team members on service standards, food safety, and operational procedures.
- Monitored order accuracy and resolved guest concerns to support positive dining experiences.
- Coordinated shift assignments to balance labor, coverage, and service priorities.
- Reinforced cleanliness and sanitation standards across dining room, kitchen, and restrooms.
- Managed cash handling, register accuracy, and end-of-shift reconciliation tasks.
- Supported opening and closing procedures, including setup, stocking, and equipment readiness.
- Trained new hires on point-of-sale processes, hospitality expectations, and team routines.
Sales Representative
Musson-Patout Automotive Group
New Iberia, Louisiana
08.2015 - 06.2017
- Assisted customers with vehicle selection, financing options, and purchase steps.
- Explained product features, pricing details, and trade-in values to support buyer confidence.
- Followed up on leads, scheduled appointments, and kept customer communication clear and consistent.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
Lead Waitress
Seafood Connection
New Iberia, Louisiana
05.2012 - 08.2015
- Supervised dining room service to maintain smooth guest flow and timely order delivery.
- Trained waitstaff on menu items, table service standards, and guest interaction procedures.
- Coordinated with kitchen staff to resolve order issues and support accurate meal preparation.
- Managed guest concerns professionally to preserve service quality and customer satisfaction.
Education
High School Diploma -
New Iberia Senior High
New Iberia, LA05-2012
Skills
Attention to detail
Self-motivated and independent
Shipping and receiving
Time management
Warehousing operations
Inventory management
Certified forklift driver
Relationship building
Stock rotation
Safety procedures
Warehouse software systems
Inspection and quality control
Verbal and written communication
Data entry
Task prioritization
Product knowledge
Workflow optimization
Cross-functional collaboration
Pallet jack use
Shipping label preparation
Problem-solving
Critical thinking
Customer relations
Quality control
Team member relations
Timeline
Shipping and Receiving Clerk
Metal Shark Boats
08.2023 - 02.2025
Procurement Specialist
Metal Shark Boats
08.2022 - 08.2023
Director of Operations
Chick-fil-A
08.2021 - 08.2022
Team Lead
Chick-fil-A
12.2019 - 08.2021
Sales Representative
Musson-Patout Automotive Group
08.2015 - 06.2017
Lead Waitress
Seafood Connection
05.2012 - 08.2015
High School Diploma -
New Iberia Senior High