Chelsea Cruz
Kea‘au,HI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Area Supervisor
Ross Stores
01.2010 - 06.2017
- Audits markdown compliance, recovery and sizing by markdown team.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Responsible for floor moves and signing including promotional signing as needed.
- Responsible for security of building including entrance/exit control, including customer safety, accident prevention, accident reporting, and emergency procedures.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Directed daily workflow of 15-20 strong team in hardlines & soft lines.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Cash Office Associate
Ross Stores
03.2009 - 01.2010
- Reconciles all cash in safe.
- Prepares bank deposits for armored courier pickup.
- Processes all cash change orders.
- Operates various office equipment.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Investigates any variances or discrepancies and communicates findings to management.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Trained new employees on proper cash routines, procedures, and requirements.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Oversaw, balanced and managed change fund to facilitate customer transactions.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Input financial data and produced reports using cash management software.
Retail Sales Associate
Ross Stores
10.2008 - 03.2009
- Provide prompt, efficient and courteous customer service according to Star Service program guidelines.
- Ensures proper merchandise presentation.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered questions about store policies and addressed customer concerns.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier / Food Prep
Verna's Drive
11.2004 - 10.2008
- Operated and sanitized kitchen and food preparation equipment.
- Learned duties for various positions and provided backup at key times.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Completed order entries and verified correctness with customers to reduce post-order errors.
- Properly maintained and operated cash register and POS system to swiftly process payments.
Education
GED -
Waipahu Community School For Adults
Hilo, HI06.2023
Skills
- Staff Coaching and Training
- Adaptable to Changing Demands
- Leadership
- Cash Handling and Reconciliation
- Time Management
- Strong Communication and Interpersonal Skills
- Continuous Improvements
- Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Build your own dreams, or someone else will hire you to build theirs.
Farrah Gray
Timeline
Area Supervisor
Ross Stores
01.2010 - 06.2017
Cash Office Associate
Ross Stores
03.2009 - 01.2010
Retail Sales Associate
Ross Stores
10.2008 - 03.2009
Cashier / Food Prep
Verna's Drive
11.2004 - 10.2008
GED -
Waipahu Community School For Adults
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