Chelsea Curtis

• Achieved seamless event execution through effective communication with vendors, caterers, and staff members.
• Increased client retention rates with exceptional customer service skills, timely responses to inquiries, and consistent updates on event progress.
• Streamlined event operations by developing comprehensive project timelines, checklists, and budget guidelines for team members to follow.
• Collaborated closely with clients during the planning process to ensure their objectives were met within the scope of the event.
• Excelled in time management while simultaneously overseeing multiple projects from inception to completion.
• Strengthened client relationships by consistently delivering high-quality events that exceeded expectations.
• Ensured successful events through thorough pre-event site inspections, risk assessments, and contingency planning measures.

•Led overall operation including staff management and training, customer service, all food and beverage purchasing/inventory, vendor relations and financial performance

•Implemented cost-control measures, resulting in a 35% reduction in operational expenses in 2023

•Conducted comprehensive cost analysis of the menu, implementing strategic pricing adjustments and expense controls to optimize financial yields. This initiative resulted in improved profit margins and boosted overall financial performance

•Streamlined processes throughout the restaurant, effectively reducing operational costs while concurrently enhancing customer experiences, resulting in a 79% growth in revenue over a two year period

•Oversaw the planning and execution of all food and beverage outlets on property

•Developed and implemented strategies to enhance membership experience and retention

•Increased department profitability 154% from 2017 to 2019 by monitoring costs, managing inventory and employee training

•Worked in conjunction with the Executive Chef to devise seasonal menus for restaurant, pool concessions and banquet facility based on current trends and customer demand

•Designed daily marketing pieces for social media accounts and email blasts to increase membership interest and engagement