Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsea Cushman

Chelsea,MA

Summary

Accomplished Personal Care Assistant and Pharmacy Technician, notably with Tempus Unlimited and Walgreens, adept in client relationship management and medication administration. Leveraged emotional support and direct patient care skills to enhance client wellness and streamline pharmacy operations, significantly improving patient satisfaction and efficiency. Certified in CPR, showcasing a blend of empathetic patient care and technical proficiency. Certified immunizer.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Personal Care Assistant

Tempus Unlimited
08.2017 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Entertained, conversed, and read aloud to keep patients mentally alert.

Pharmacy Technician

Walgeens
02.2016 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Resolved third-party billing, computer system and customer service issues.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.

Education

High School Diploma -

Phoenix Charter Academy High School
Chelsea, MA
06.2013

Skills

Grooming assistance

Emotional Support

Personal Hygiene Assistance

Housekeeping tasks

Dressing assistance

CPR Certified

Meal Preparation

Direct Patient Care

Medication Administration

Client Relationship Management

Memory care techniques

Elderly Care

Certification

  • Cardiopulmonary Resuscitation (CPR) - American Red Cross.
  • Adult CPR/AED certification – American Red Cross.
  • Home Health Aide Certification (HHA) - National Association for Home Care & Hospice.
  • Personal Care Aide Certification (PCA) - Various State Agencies or Community Colleges.

Timeline

Personal Care Assistant

Tempus Unlimited
08.2017 - Current

Pharmacy Technician

Walgeens
02.2016 - Current

High School Diploma -

Phoenix Charter Academy High School

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Chelsea Cushman