Chelsea Daniel
Broken Arrow,OK
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Specialist
Saks Fifth Ave
08.2023 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Fostered culture of continuous improvement by encouraging feedback and innovative ideas from all team members.
- Developed and maintained operational procedures to ensure compliance with industry standards and regulations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
Vendor
Bond No. 9 New York, Tulsa
11.2022 - 08.2023
- Acted as a brand ambassador by representing the company positively in all customer interactions and upholding the highest standards of professionalism.
- Organized special events to attract new customers and drive store traffic, resulting in higher sales revenue.
- Developed strong relationships with clients through attentive listening and personalized recommendations.
- Conducted weekly merchandise audits to maintain accurate inventory records and minimize shrinkage losses.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Fitness Sales Advisor
Orangetheory
07.2021 - 12.2022
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
Sales Associate/Float Staff Member
Saks Fifth Ave
09.2018 - 12.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained a clean, organized luxury retail environment to optimize presentation and enhance shopper experience.
Sales Manager
Dillards/James Avery
09.2016 - 09.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
Store Manager
Patricias
10.2014 - 09.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
Muldrow
Muldrow, OK05.2010
Skills
- Ten plus years of customer service, project management and sales experience in multiple industries I have strong interpersonal and communication skills with the ability to adapt in any diverse working environment
Accomplishments
National Academy of Sports Medicine-Certified Personal Trainer
Certification
CPR & AED
Timeline
Operations Specialist
Saks Fifth Ave
08.2023 - Current
Vendor
Bond No. 9 New York, Tulsa
11.2022 - 08.2023
Fitness Sales Advisor
Orangetheory
07.2021 - 12.2022
Sales Associate/Float Staff Member
Saks Fifth Ave
09.2018 - 12.2022
Sales Manager
Dillards/James Avery
09.2016 - 09.2018
Store Manager
Patricias
10.2014 - 09.2016
High School Diploma -
Muldrow
CPR & AED
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