Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Darr

Keller,TX

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

7
7
years of professional experience

Work History

Store Manager

Gorjana
04.2023 - Current
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Sales Manager

Neiman Marcus Group Ltd
05.2022 - 04.2023
  • Analyzed business and sales targets using critical problem-solving skills.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Prepared sales production reports for senior management.
  • Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.

General Manager

Flea Style
08.2021 - 04.2022
  • Created schedules and monitored payroll to remain within budget.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Trained employees on duties, policies and procedures.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.

Beauty Department Manager

Nordstrom
08.2018 - 04.2021
  • Attended trainings and seminars to gain product line proficiency.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Assistant Department Manager

Nordstrom
05.2016 - 08.2018
  • Developed trusting relationships with customers by making personal connections.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Education

Some College (No Degree) -

Santa Barbara City College
Santa Barbara, CA

High School Diploma -

Simi Valley High School
Simi Valley, CA
06.2013

Skills

  • Profit and Revenue-Generating Strategies
  • Decision Making
  • Customer Service
  • Staff Training and Development
  • Product and Service Management
  • POS Systems Knowledge
  • Time Management
  • Sales Tracking
  • Budgeting and P&L
  • Manager Coaching and Training
  • Store Display Creation
  • Strategic Decision-Making

Timeline

Store Manager

Gorjana
04.2023 - Current

Sales Manager

Neiman Marcus Group Ltd
05.2022 - 04.2023

General Manager

Flea Style
08.2021 - 04.2022

Beauty Department Manager

Nordstrom
08.2018 - 04.2021

Assistant Department Manager

Nordstrom
05.2016 - 08.2018

Some College (No Degree) -

Santa Barbara City College

High School Diploma -

Simi Valley High School

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Chelsea Darr