Chelsea Davies

Internet Sales Manager

Penske Automotive Group

12.2014 - Current

Accomplished multiple tasks within established timeframes.
Collaborated cross-functionally with corporate executive management, regional and other teams globally to align marketing and operations strategy to achieve sales goals.
Spearheaded special initiative projects- including but not limited to efforts focused on new technology launches, special events, marketing campaigns, and various others from inception to completion.
Managed staff of 3-5 Internet Sales Representatives, and 18-25 Product Specialist in achieving 20% lead to sold ratio, with an industry average of 10%.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Designed and implemented standard operating procedure for internet sales department, which has been utilized in multiple dealerships in the region area.
Increased online sales by implementing effective marketing strategies and optimizing website content.
Monitored competitor activity, adjusting pricing strategies accordingly to maintain a competitive edge in the market.
Analyzed website performance metrics, identifying areas for improvement to enhance user experience.
Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
Updated company website with deals and product packages.
Developed innovative sales campaigns, resulting in increased web traffic and conversion rates.
Enhanced customer satisfaction by resolving escalated customer corporate complaints promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
Trained sales staff on company procedures and salesmanship.
Designed and trained new hires on internal systems and processes, ensuring smooth integration into the sales team.
Initiated and managed training for all employees on new digital
Collaborated with the marketing team to create targeted email campaigns for new product launches and promotions.
Developed and maintained strong relationships with vendors to secure advantageous pricing and products.
Tailored email marketing campaigns to segmented customer lists for more personalized communication.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Conducted market research to identify trends and adjust sales strategies accordingly.
Defined clear targets and objectives and communicated to other team members.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

Summary

Overview

Work History

Internet Sales Manager

Internet Sales Representative

Education

Associate of Science - Computer Science

High School Diploma -

Skills

Accomplishments

Timeline

Internet Sales Manager

Internet Sales Representative

Associate of Science - Computer Science

High School Diploma -

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