Chelsea Davis
Columbia,SC
Summary
Results-driven client service consultant with expertise in multi-channel support and problem-solving for payroll and HR solutions. Demonstrated ability to enhance client satisfaction through effective communication and detailed analysis of account metrics. Committed to resolving complex issues while improving client engagement metrics, which aligns with data entry accuracy and efficiency.
Overview
10
10
years of professional experience
Work History
Client Service and Product Support Consultant
ADP
Florence, SC
04.2022 - Current
- Delivered multi-channel support to clients utilizing HCM solutions for payroll, HR, tax, and benefits inquiries.
- Provided expert guidance on payroll and tax inquiries to ensure compliance.
- Resolved customer issues through effective problem-solving techniques.
- Managed client inquiries related to invoices and payment discrepancies efficiently.
- Collaborated with team members to enhance billing procedures and streamline workflows.
- Monitored accounts receivable activity to ensure timely invoice payments.
Professional Educator
Richland School District Two
Columbia, SC
08.2016 - 03.2022
- Designed engaging lesson plans and fostered inclusive learning environments.
- Managed classroom dynamics and implemented differentiated instruction.
- Communicated collaboratively with students, families, and colleagues to enhance student achievement.
Education
Master of Education -
Columbia College
Columbia, SC05-2018
Bachelor of Arts - Education
University of South Carolina
Columbia, SC05-2016
Skills
Timeline
Client Service and Product Support Consultant
ADP
04.2022 - Current
Professional Educator
Richland School District Two
08.2016 - 03.2022
Master of Education -
Columbia College
Bachelor of Arts - Education
University of South Carolina