CHELSEA DAWSEY
Aberdeen,NC
Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Collaborative and dedicated to building and leading talented and motivated individuals. Driven to continuously improve and streamline operations.
Overview
11
11
years of professional experience
Work History
President
Healthcare Executive Student Organization, UNCC
04.2023 - Current
- Volunteered for school and council-sponsored events.
- Represented student body at school district, board of education and civic events.
- Attended school and board meetings, staying up-to-date on school policies and procedures.
- Served as class spokesperson, liaising between students and school administrators.
- Represented organization at industry conferences and events.
Professional Development Assistant for Operations
The University Of North Carolina At Charlotte
01.2022 - Current
- Organized and coordinated conferences and monthly meetings
- Screened calls and emails and initiated actions to respond to or direct messages for managers
- Prepared documents, reports, and presentations for executives and board members using advanced software proficiencies
- Developed and updated spreadsheets and databases to track, analyze and report on performance and data
- Filed paperwork and organized computer-based information
- Coordinated events and worked on managing projects
- Took notes and dictation at meetings
- Worked on various continuing education projects simultaneously and thrived in a fast-paced environment
- Oversaw administrative coordination for education programs and communicated schedules and information to trainees
- Developed workforce training programs to improve organizational efficiency.
Director of Operations
Monkees
09.2021 - Current
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
Office Manager
Crossroads United Methodist Church
06.2020 - 09.2021
- Enhanced administrative staff knowledge with the development of new operational and training manuals
- Supervised front office activities, including accounts payable and receivable, reception, and mail management
- Kept business leaders informed about company profits, operations, and other metrics with regular reports
- Supervised work of the office, administrative, and customer service employees to verify adherence to quality standards, deadlines, and proper procedures.
Office Manager
Kempter Holistic Dentistry
06.2017 - 05.2020
- Oversaw financial, operational, and administrative business processes in a 25-person office
- Tracked ongoing business expenses and project-specific costs with Microsoft Excel
- Managed financial accounts in Eaglesoft, Excel and consistently stayed on top of other payment requirements
- Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking
- Enhanced administrative staff knowledge with the development of new operational and training manuals
- Resolved employee performance problems by tracking down root causes and retraining or offering guidance through difficult situations
- Met budget targets consistently through strong planning and expense control strategies
- Supervised work of the office, administrative, and clinical employees to verify adherence to quality standards, deadlines, and proper procedures
- Resolved patient complaints and answered patients' questions regarding policies and procedures
- Strengthened budget planning by contributing administrative expertise and operations knowledge
- Improved staff performance through continuous monitoring and training updates
- Developed and enhanced policies covering both administrative and clinical processes.
Lead Patient Care Coordinator
Sleep Solutions of the Carolinas
09.2015 - 05.2020
- Supported patient service needs by coordinating efficient referrals for additional resources
- Educated medical staff and patients by developing informational materials
- Promoted sustainable oral health by educating patients on procedures and at-home care
- Fabricated temporary appliances using preliminary patient impressions
- Took patient impressions to create accurate dental devices
- Completed x-rays of patients' mouths, carefully following safety procedures and processing images
- Helped to evaluate patients, documented current dental features, and did initial testing for Obstructive Sleep Apnea
- Recorded treatment information in patient records and managed all communication with the labs and the sales representatives
- Used articulators and micrometers to verify accuracy of occlusion and conformance to specifications
- Trained and supervised dental technicians and other lab support personnel, delegating tasks, and explaining procedures
- Developed, adjusted, and repaired dental equipment, including dentures, crowns, and bridges
- Standardized purchasing procedures, keeping up-to-date master lists of pricing, delivery schedules, and supplier contracts
- Upheld budget targets with careful cost calculations and proper expense tracking.
Clinical Coordinator
Kempter Holistic Dentistry
01.2015 - 05.2020
- Improved care delivery by monitoring performance and optimizing strategies
- Directed and conducted recruitment, and training of personnel
- Directed, supervised, and evaluated work activities of clinical personnel
- Achieved program goals by effectively motivating and supervising medical, technical and clerical staff
- Accomplished financial targets through sound administration of fiscal operations
- Met coverage demands by establishing work schedules and assigning specific jobs
- Completed lab and clinical work with little oversight
- Protected company and customer data by consistently following HIPAA policies
- Maintained inventory supplies within the desirable minimum and maximum levels
- Developed solid relationships with staff, customers, and vendors
- Standardized purchasing procedures, keeping up-to-date master lists of pricing, delivery schedules, and supplier contracts.
Lead Registered Dental Assistant
Kempter Holistic Dentistry
02.2013 - 06.2017
- Coordinated smooth patient flow, setting up efficient schedules and adjusting strategies to account for dynamic loads
- Prepared temporary dental applications such as crowns
- Took patient impressions to create accurate dental devices
- Kept records updated and accurate with current patient information, including personal, insurance, and medical details
- Updated patient records with medical and dental histories and vital signs
- Maintained team productivity by organizing and restocking dental supplies
- Readied patients and workstations for procedures, including organizing tools and supplies and answering patient questions
- Managed a robust schedule of approximately 25 patients each day
- Completed assessments by exposing dental diagnostic x-rays to look past visible teeth and into hidden areas below gums.
Education
The University of North Carolina At Charlotte
Master of Health Administration -
The University of North Carolina At Charlotte
05.2024
Bachelor of Science: Health Systems Management -
The University of North Carolina At Charlotte
12.2022
DA I -
Lake Norman Dental Assisting
05.2013
Skills
- Quality Standards and Protocols
- Building Rapport and Credibility
- Verbal and Written Communication
- Administrative and Office Support
- Comfort with Technology and Databases
- Claims Handling and Coverage Verification
- Conflict Resolution
- Time Management and Prioritization
Timeline
President
Healthcare Executive Student Organization, UNCC
04.2023 - Current
Professional Development Assistant for Operations
The University Of North Carolina At Charlotte
01.2022 - Current
Director of Operations
Monkees
09.2021 - Current
Office Manager
Crossroads United Methodist Church
06.2020 - 09.2021
Office Manager
Kempter Holistic Dentistry
06.2017 - 05.2020
Lead Patient Care Coordinator
Sleep Solutions of the Carolinas
09.2015 - 05.2020
Clinical Coordinator
Kempter Holistic Dentistry
01.2015 - 05.2020
Lead Registered Dental Assistant
Kempter Holistic Dentistry
02.2013 - 06.2017
The University of North Carolina At Charlotte
Master of Health Administration -
The University of North Carolina At Charlotte
Bachelor of Science: Health Systems Management -
The University of North Carolina At Charlotte
DA I -
Lake Norman Dental Assisting
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