Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chelsea Dean

Waterloo,IA

Summary

Detail-oriented team player with strong organizational skills and a willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

In-Home Caregiver

Always Best Care
03.2023 - Current
  • Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
  • Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
  • Maintained detailed records of client information, including medical history, personal preferences, goals, and care plan updates.
  • Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Demonstrated adaptability and flexibility in caregiving approach to accommodate the unique personality traits or preferences of each client.
  • Improved client well-being by providing personalized and compassionate in-home care services.
  • Provides companionship and emotional support to help make sure that the individual is feeling safe, secure, and comfortable to remain living in their home.

Medication Manager, Caregiver

Oak Park Estates
03.2022 - 02.2023
  • Enhanced patient safety by maintaining accurate medication records and administering medications as prescribed.
  • Administered medication according to care plan, monitored vital signs, managed medications and supplies to ensure timely refills
  • Provided compassionate care while managing patients' medication regimens, resulting in improved health outcomes.
  • Implemented best practices in medication storage and inventory management, maintaining compliance with regulatory standards.
  • Prioritized time-sensitive tasks such as administering critical medications or responding to emergencies, ensuring optimal patient care at all times.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Assisted with personal hygiene and grooming, preparing meals, performing light housekeeping tasks, and provided emotional support and companionship
  • Strived to provide high-quality care that promoted the physical and emotional well-being of the residents to give the best quality of life possible.
  • Assisted with end of life care
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Lead and implemented new projects and activities to expand scope of engagement

Server

Brown Bottle and David's Taphouse
08.2021 - 02.2022
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Communicated with customers to understand their needs and preferences before, during, and after meal to ensure that they were satisfied and to address any concerns
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Coordinated with the kitchen staff to ensure that orders were prepared correctly and delivered in a timely manner.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Family Nanny

Private Family Client
08.2020 - 08.2021
  • Fostered a nurturing and supportive environment by consistently addressing the physical, emotional, and social needs of each child.
  • Established open communication with parents for seamless coordination in daily routines and schedules.
  • Enhanced children's cognitive development by implementing educational and stimulating activities.
  • Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
  • Transported children safely to school, activities and appointments on time.
  • Developed games and activities using arts and crafts to support learning and verbal skills.

Customer Service Representative

Cbe Companies
10.2016 - 12.2019
  • Assisted customers with payment arrangements for both current and past due accounts
  • Resolving accounts by making and receiving around 100-140 calls a day
  • Coached peers on their strengths and weaknesses during phone calls, and facilitated both one-on-one and team meetings to identify areas for improvement and celebrate achievements
  • Received a promotion within the company to handle highly escalated phone calls as an on the call supervisor
  • Assisted taxpayers, accountants, and power of attorneys in setting up payment arrangements on personal and business taxes for the IRS to find the best solutions for them and the company
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Answered constant flow of customer calls with minimal wait times
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Exceeded first-call resolution targets by actively listening to customers' concerns and addressing them thoroughly.

Education

Nursing

Hawkeye Community College
Waterloo, Iowa
12.2026

High School Diploma -

Dunkerton High School
Dunkerton, Iowa
05.2016

Skills

  • Skilled in organization, planning, and efficiency of work completion
  • Highly motivated with high standards for quality of work
  • Highly proficient in Excel, Word, Google docs, PowerPoint
  • Active listening to resolve conflicts in escalated situations
  • Extensive and effective communication phone skills
  • Excellent teamwork and leadership experience
  • Patient Care
  • Medication Administration
  • Palliative care
  • Patient Advocacy

References

  • Mary Boevers, Current Employer, Human Resources Director/Supervisor, 319-826-5105, mboevers@abc-seniors.com
  • Michelle Rasbeck, Previous Employer, Registered Nurse/Direct Supervisor, 319-535-2267, michelle@oakparkcf.com

Timeline

In-Home Caregiver

Always Best Care
03.2023 - Current

Medication Manager, Caregiver

Oak Park Estates
03.2022 - 02.2023

Server

Brown Bottle and David's Taphouse
08.2021 - 02.2022

Family Nanny

Private Family Client
08.2020 - 08.2021

Customer Service Representative

Cbe Companies
10.2016 - 12.2019

Nursing

Hawkeye Community College

High School Diploma -

Dunkerton High School

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Chelsea Dean