Chelsea DeHoyos
Houston,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
5
5
years of professional experience
Work History
Front Office Agent
Houston Marriott Sugar Land
07.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Maintained transaction security by verifying payment cards against identification.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Trained and supervised employees on office policies and procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Proofread and edited documents for accuracy and grammar.
- Coached employees through day-to-day work and complex problems.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Front Office Agent /Night Auditor Supervisor
The Blossom Hotel-Houston
12.2021 - 07.2022
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Valet Shift Supervisor
Towne Park at The InterContinental -Houston Medical Centre
05.2021 - 12.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Developed and implemented new processes and procedures to streamline operations.
- Completed store opening and closing procedures and balanced tills.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Provided punctual, polite valet services to uphold professional standards.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Built positive customer rapport for courteous, friendly and professional service.
- Helped guests unload and load luggage.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Issued and collected claim tickets and processed valet parking fees.
Automotive Insurance Agent
Amtex Auto Insurance
02.2019 - 12.2020
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
Education
Associate of Arts - Cultural Anthropology
Texas A&M University - Kingsville
Kingsville, TX05.2018
Skills
- Guest Relations
- Charge Posting
- Service Promotion
- Billing and Invoicing
- Hospitality Services
- Problem-Solving Skills
- Listening Skills
Timeline
Front Office Agent
Houston Marriott Sugar Land
07.2022 - Current
Front Office Agent /Night Auditor Supervisor
The Blossom Hotel-Houston
12.2021 - 07.2022
Valet Shift Supervisor
Towne Park at The InterContinental -Houston Medical Centre
05.2021 - 12.2021
Automotive Insurance Agent
Amtex Auto Insurance
02.2019 - 12.2020
Associate of Arts - Cultural Anthropology
Texas A&M University - Kingsville
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