Chelsea De La Rosa
Kingsburg,CA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Can work both independently and within a team environment comfortably. Adept at taking iniciative and seeing projects through from start to finish. And am a fast learner eager to gain skills on the job and bring knowledge base into the workplace.
Overview
3
3
years of professional experience
Work History
Technical Care Expert
T-Mobile
Kingsburg
03.2021 - 05.2024
- Conducted tests to ensure proper functioning of hardware, software components following installation, upgrade processes.
- Demonstrated advanced product knowledge to solve customer issues.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Investigated complex technical problems by researching applicable knowledge bases and other resources.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Demonstrated excellent communication skills when interacting with customers both verbally and in writing.
Assessment Administrator
Westat/ Department of Education
Fresno, California
11.2020 - 03.2021
- Maintained records of all assessments conducted in accordance with applicable laws and regulations.
- Ensured that all assessment activities were completed in a timely manner according to established deadlines.
- Monitored student progress and assisted students and teachers with resolving problems.
- Setup internal testing networks on iPads for students to complete assessments and coordinated accommodations for students who needed them
Education
Bachelor of Fine Arts - Creative Writing Non-Fiction, Journalism
University of Nevada Reno, Lake Tahoe
Kings Beach, NV 06-2012
Associate of Arts - Humanities
Lake Tahoe Community College
South Lake Tahoe, CA06-2010
Skills
- Telecommunications
- Remote support
- Mobile device management
- Wireless networking
- Customer Service
- Handle and Deliver constructive feedback
- Manage conflict
- Team Player
- Time Management
- Delegation and cross-functionality from/to leadership
- Money handling
- Positive attitude
- Adaptive and fast learner
- Flexible and coachable
Timeline
Technical Care Expert
T-Mobile
03.2021 - 05.2024
Assessment Administrator
Westat/ Department of Education
11.2020 - 03.2021
Bachelor of Fine Arts - Creative Writing Non-Fiction, Journalism
University of Nevada Reno, Lake Tahoe
Associate of Arts - Humanities
Lake Tahoe Community College