Chelsea De Leon
Santa Ana
Summary
Customer service professional skilled in managing and motivating teams to deliver high-quality service. Proven track record of improving customer satisfaction and operational efficiency. Known for strong collaborative skills and adaptability in dynamic settings. Expertise in conflict resolution and performance management.
Overview
4
4
years of professional experience
Work History
Customer Service Shift Supervisor
Sharetea
07.2021 - Current
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored new staff on company policies and customer engagement techniques.
- Implemented process improvements that enhanced team efficiency and reduced response times.
- Monitored inventory levels and coordinated restocking efforts to maintain optimal supply.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
Education
High School Diploma -
Segerstrom High School
Santa Ana, CA05.2021
Skills
- Patience and composure
- Complaint handling
- Customer-focused mindset
- Policy enforcement
- Fluent in multiple languages
- Attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Shift Supervisor
Sharetea
07.2021 - Current
High School Diploma -
Segerstrom High School
COMMUNITY INVOLVEMENT
- Church of Jesus Christ of Latter-day Saints, Camp Leader, Santa Ana, CA, 2019-08, 2021-05, Led and helped groups of youth through different activities.
- Church of Jesus Christ of Latter-day Saints, Pianist, Santa Ana, CA, 2014-Present.