Chelsea Dennis
Baltimore
Summary
Dedicated and collaborative healthcare management professional with over 5 years of experience in healthcare administration. Proven track record of progressing from a supporting role to management positions. Eager to leverage extensive medical knowledge and strong leadership skills to make a meaningful contribution to a dynamic team of administrative staff.
Overview
10
10
years of professional experience
Work History
ROI Specialist
John’s Hopkins Hospital
07.2024 - 11.2024
- Interpreting all types of requests for copies of electronic medical records, ensuring proper authorization and compliance with legal and regulatory requirements relevant to the privacy and security of protected health information.
- Ensure a thorough and accurate search of all current and multiple legacy medical record systems to include paper medical records.
Office Manager
Dental Dreams
01.2023 - 06.2024
- Supervise all front and back-office staff; and cover those roles if necessary.
- Have a patient-centric disposition and foster a culture of service
- Obtaining and reviewing authorization for Dental Release Records
- Hiring & training of support staff, performance management & annual reviews
- Accurately verify dental benefits and check-in/out processes
- Corresponding with various doctors, specialty and law offices.
- Assist with presenting and/or explaining treatment plans
- Collect payments, co-payments, and deductibles
- Overseeing patient scheduling per goals
- Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
- Pull patient charts for future appointments when necessary
- Billing and Coding
- Overseeing daily operations
- Inventory order and stock’
- Patient Relations
Patient Service Representative
ADVANCED RADIOLOGY
05.2022 - 05.2023
- Greets and registers patients in a friendly and service-oriented manner.
- Notifies appropriate team member on patient arrival.
- Obtains proper insurance and patient information, collects signatures and ensures accuracy and completion of necessary documentation.
- Verifies/ updates changes in patient/physician/insurance to ensure proper billing.
- Collects and logs all co-pays and fees.
- Answers/ transfers incoming phone calls.
- Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary.
- Enter accurate information in the system.
- Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed.
- Gives patients appropriate orientation for preparatory and safety protocols and provides directions to facilities if needed.
- Responds to patient’s minor questions and concerns, and refers to supervisor when necessary, in an expedient manner.
- Maintains awareness of temperament/mood of patients in lobby in order to ensure optimal service experience and curtail any frustrations or communication that could affect the experience of other patients.
- Communicates delays in appointments in a timely fashion and offers rescheduling in circumstances where delays could be significant.
- Coordinates with the back-office staff for timely and effective care of patients.
- Obtains proper authorization and identification prior to release of confidential medical records.
- Uses clerical skills (e.g. filing, organizing, processing incoming mail etc.).
- Provides management with reports and logs when required.
Dental Receptionist
Dental Dreams
01.2019 - 04.2022
- Always maintain a high level of customer service
- Work as part of a team with emphasis on communication
- Schedule patient appointments in accordance with monthly and daily patient goals
- Answer phones and confirm appointments
- Greet and check in patients
- Accurately verify dental benefits
- Maintain detailed patient records in a fast-paced environment
- Collect payments, co-payments and deductibles
- Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
- Pull patient charts for future appointments when necessary
- Maintain a clean and professional office environment
- Assist with presenting and/or explaining treatment plans
Dietary Aide
COMPASS GROUP
06.2018 - 07.2019
- Help plan and implement meals and menus to ensure maximum nutrition for patients in Healthcare facilities.
- Showing nutritional knowledge and experience creating and delivering nutritional meal Plans, preparing meals and cleaning kitchens
- Consulted with dietary manager for proper cooking techniques.
- Regularly maintained and cleaned equipment and appliances used for cooking and serving.
- Recorded inventory of food and ingredients and informed supervisors when supply was low.
- Practiced infection prevention, hygiene and sanitation, and safe food handling.
- Interacted with staff and residents in a cordial and personable manner.
Supervisor
Sams Club
11.2017 - 01.2018
- Inventory and merchandise outlook
- Daily money management
- Close observation of cashiers and members Club pickup processing
- Customer service
- Scheduling of associates
- Accounting and business handling
Members service
Sams Club
04.2017 - 11.2017
- Conducting purchases and returns through online and in store
- Creating and assisting with Customer personal and business credit application
- Creating and assisting with Personal and business member accounts
- Inventory and merchandise intake daily
- Receiving incoming and making outgoing calls for customer inquiry and delivery needs
Cashier
Target
12.2015 - 02.2016
- Assisting customers with daily sales
- Credit card / debit and cash transactions through a register
- Stocking, sorting and inventory handling
- Maintaining upstanding customer service
- Assisting with consumer reports
- Daily stocking and inventory
- Creating and assisting with Customer personal and business credit application
Sales associate
Downtown Locker Room
11.2014 - 10.2015
- Assisting daily with merchandising and inventory handling with stocking and sorting duties
- Customer service in retail promoting sales meeting the daily income needs
- Tracking daily intake and outtake of traffic flow during peak hours to lower theft rate
- Processing Credit card and cash transactions
- Sales driven attitude
Education
UMGC - Health Management
UMGC
04.2025
High-school -
Baltimore City College
05.2015
Skills
- Data interpretation
- Cost-benefit analysis
- Profitability analysis
- Investment evaluation
Timeline
ROI Specialist
John’s Hopkins Hospital
07.2024 - 11.2024
Office Manager
Dental Dreams
01.2023 - 06.2024
Patient Service Representative
ADVANCED RADIOLOGY
05.2022 - 05.2023
Dental Receptionist
Dental Dreams
01.2019 - 04.2022
Dietary Aide
COMPASS GROUP
06.2018 - 07.2019
Supervisor
Sams Club
11.2017 - 01.2018
Members service
Sams Club
04.2017 - 11.2017
Cashier
Target
12.2015 - 02.2016
Sales associate
Downtown Locker Room
11.2014 - 10.2015
UMGC - Health Management
UMGC
High-school -
Baltimore City College
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