Chelsea Dennis (Hawes)

• Provides clinical supervision and oversight to counselors and therapists working with patients dealing with substance use disorders. Leadership and support during crises, including de-escalation techniques, risk assessment, and coordination of emergency services as needed.
• Collaborate with program leadership to develop and implement evidence-based treatment modalities and interventions that meet the needs of patients in a residential setting.
• Facilitate hiring of qualified SUD and MH personnel by interviewing applicants and making recommendations for employment.
• Lead and manage a team of clinical staff, including therapists, counselors, and support personnel, ensuring adherence to program protocols and best practices.
• Facilitate training sessions and provide ongoing professional development opportunities for staff members to enhance their skills and knowledge in treating substance use disorders.
• Oversee the timely and accurate documentation of client progress, treatment plans, and discharge summaries under organization policies and Oregon's administrative rules and requirements.
• Coordinate with other departments and external stakeholders, such as medical professionals, social services agencies, and family members, to ensure holistic care and continuity of services for patients.

• Led individual and group counseling sessions to meet various therapeutic needs of individuals attending detoxification and stabilization services.
• Completed 3-4 ASAM assessments per day leading to enrollment in the medical detoxification services.
• Coordinated referrals for addiction services based on individual patient needs and preferences.
• Displayed sensitivity to the cultural and linguistic needs of patients and families served.
• Utilized motivational interviewing and evidenced-based behavioral strategies to promote adherence to treatment plans, adoption of healthy behaviors, and engagement in self-care.
• Guided patients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
• Passionate about learning and committed to continual improvement.
• Exceeds expectations on timely documentation completed daily, exhibiting deep knowledge and understanding of ASAM and DSM-V.

• Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
• Provided cognitive-based individual and group counseling to assist with and support client progress and to monitor for maladaptive behaviors.
• Provided direct supervision to Certified Recovery Mentors to provide education, skill improvement, weekly supervision meetings, care team meetings, and scheduling.
• Liaised with family members to discuss progress and develop ongoing plans for counseling goals.
• Oversaw daily operations of substance abuse program functions. Liaised between organizations, partners, and members to promote and improve services and communication.
• Completed full ASAM assessment and biopsychosocial summary, substance abuse diagnosis, and appropriate level of care placement to develop personalized treatment plan objectives in all 6 dimensions.

*Laid off due to COVID-19 and the organization's need to remove the position completely.

• Proficient in daily documentation of client progress in computer medical recording system.
• Formal staffing with ART clinical management team, including DHS liaison.
• Worked individually with parents referred by DHS, building on strengths and reducing barriers to services.
• Responsible for providing daily ASAM screening for clients to determine treatment programs fitting client needs and DSM-V diagnoses.
• Utilized boundary skills when this position required fieldwork to work with the parents while DHS had to remove the children from the home to keep the children safe.

• Provided direct services to medication-assisted treatment clients, including ASAM assessments, group counseling, individual counseling, high caseload, and excellent documentation.
• Provided crisis prevention and intervention regularly, including administering Narcan, using non-violent communication during mental health emergencies, coordinating with outside agencies to support clients in crisis, and debriefing with the multidisciplinary team.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Worked effectively in fast-paced environments.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proven ability to learn quickly and adapt to new situations.
• Self-motivated, with a strong sense of personal responsibility.

• Advocated for client needs and funding for DHS-involved parents.
• Attended court hearings to testify about a parent's progress in accessing alcohol and drug treatment.
• Provided transportation, access to food resources, and potential housing options for parents assigned to outreach caseloads to all appointments and court dates.
• Assisted families with financial and housing resources.
• Built and maintained contact and referrals database to track progress towards SMART goals.
• Communicated progress to the multidisciplinary team, including external organization heads and VOA employees involved in FIT program at weekly FIT meetings held at the Juvenile Justice Center for Multnomah County.

• Provided clerical support to PCC students by copying, faxing, and filing documents.
• Handled daily scheduling tasks and provided administrative support for students and staff.
• Scheduled appointments and conducted follow-up calls to clients.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Updated spreadsheets and databases to track, analyze, and report on performance and student data.

• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for the customer support team.
• Played an instrumental role in client satisfaction by working with operational teams for the proper resolution of service issues.
• Utilized customer feedback to inform changes and improvements to customer success plans.
• Generated daily revenue reports and communicated results to stakeholders to provide insights into daily sales expectations.

• Stepped into additional roles during busy times to boost coverage of important stations.
• Cleared, washed, and stacked approximately 1500+ plates, dining utensils, and trays quickly and without slowing down the assigned and formulated kitchen stations.
• Efficiently loaded and unloaded dishwashers, cleaning by hand large pots and other items used often by kitchen crew.
• Helped team meet expected demands by restocking work areas throughout dining areas such as server stations, salad bars, and specialty diet meals.
• Kept work area clean, dry, and free of debris to prevent incidents and accidents.
• Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Educated customers on company systems, form completion, and access to services.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Created and maintained schedules for 100+ companies using the company as an after-hours messaging service.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
• Offered companionship and kindness to elderly patients.
• Assisted disabled clients to support their independence and well-being, specifically with memory care patients.
• Entertained, conversed, and read aloud to keep patients mentally alert.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
• Developed and implemented individualized care plans to cater to client needs and better assist.
• Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
• Entrusted to handle confidential and sensitive situations in professional matters.

• Provided support to crew members through all facets of food preparation and delivery.
• Cleaned and maintained kitchen equipment regularly.
• Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
• Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
• Prepared food items such as meats, poultry, and fish for frying purposes.
• Restocked and rotated food items according to expiry dates to minimize waste.
• Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
• Adjusted gas and electric grills to specified temperatures for quality food output.
• Maintained clean, organized grill stations for hygienic, orderly food preparation.

• Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
• Prepared raw materials for cooking by cutting vegetables and preparing dough.
• Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
• Followed order specifications to select proper crust and topping ingredients, assembling full pizzas following company measurement standards.
• Communicated menu item information and offered suggestions to promote featured products.