Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea DeRaps Richardson

Apopka

Summary

Experienced in fostering a collaborative work environment through partnership with colleagues to cultivate an engaged and empowering culture. Demonstrated ability to establish and nurture relationships with a wide array of stakeholders in fast-paced and ever-changing environments.

Overview

14
14
years of professional experience

Work History

Manager, Merchandising Contract Customers

Sysco Corporation
09.2024 - Current
  • Partnered with cross-functional teams to enhance operational efficiency and improve workflow processes.
  • Analyzed performance metrics to identify areas for operational enhancements and reduce inefficiencies.
  • Streamlined communication channels among departments, enhancing collaboration and information sharing.
  • Facilitated training sessions to equip team members with necessary skills and best practices for success.
  • Managed and motivated employees to be productive and engaged in work while promoting a culture of continuous improvement.

Senior National Account Manager

Sysco Corporation
11.2022 - 09.2024
  • Manage, monitor and enforce contract compliance for segmented National Account Group ($226 million annual sales volume)
  • Developed strategic account plans to enhance client satisfaction and drive revenue growth.
  • Led cross-functional teams to implement innovative solutions for customer challenges.
  • Cultivated relationships with key stakeholders to ensure alignment on business objectives.
  • Implemented process improvements that increased operational efficiency across multiple accounts.

Account Executive

Sysco Corporation
10.2021 - 12.2022
  • Managed contract compliance for National Account Group ($87 million annual sales volume).
  • Developed and maintained strong relationships with clients to ensure satisfaction and retention.
  • Delivered tailored presentations to clients, showcasing Sysco's value propositions and solutions.
  • Collaborated with cross-functional teams to streamline sales processes and improve efficiency to maintain appropriate levels of proprietary inventory.
  • Managed client accounts, addressing inquiries and resolving issues promptly to maintain service excellence.

Manager, Hospitality and Events

Augusta Country Club
07.2020 - 09.2022
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Program Sales Coordinator

Sysco Corporation
09.2015 - 10.2021
  • Evaluated sales performance metrics regularly, identifying areas for improvement and implementing best practices for efficiency.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
  • Managed customer inquiries and resolved issues, ensuring high levels of satisfaction and retention.
  • Assisted in preparing sales presentations and proposals, contributing to successful client engagements.

Student Manager

Franklin Pierce University
09.2011 - 05.2015
  • Schedule and provide customized tours for prospective students of the University
  • Developed and managed a team of 39 student employees (tour guides, student assistants and front desk)
  • Filed and marked Admissions applications accordingly & assisted in data entry into JenzaBar system
  • Assisted Admissions Counselors with correspondence to prospective students
  • Assisted in planning & marketing of all aspects of quarterly Open House events

Education

MBA - Organizational Management

Husson University, College of Graduate & Professional Studies
Westbrook, ME
05-2020

Bachelor of Arts - Mass Communication: Media Studies

Franklin Pierce University
Rindge, NH
05.2015

Skills

  • Skilled in Microsoft Office applications
  • Effective team leadership
  • Collaborative project coordination
  • Workforce development
  • Customer service
  • Prioritization and scheduling
  • Analytical decision-making and data interpretation
  • Clear and concise communication
  • Effective task delegation

Timeline

Manager, Merchandising Contract Customers

Sysco Corporation
09.2024 - Current

Senior National Account Manager

Sysco Corporation
11.2022 - 09.2024

Account Executive

Sysco Corporation
10.2021 - 12.2022

Manager, Hospitality and Events

Augusta Country Club
07.2020 - 09.2022

Program Sales Coordinator

Sysco Corporation
09.2015 - 10.2021

Student Manager

Franklin Pierce University
09.2011 - 05.2015

MBA - Organizational Management

Husson University, College of Graduate & Professional Studies

Bachelor of Arts - Mass Communication: Media Studies

Franklin Pierce University